Jetstar Complaints

It appears that Jetstar's systems in your company have a few loopholes. I am not convinced that they really care about customers.

On December 23rd, I flew from Nelson over to Wellington via Sounds Air Ltd. (Because Jetstar no longer provides this service ot the regions in NZ.) Entering the main lounge of Wellington airport, I had 20 minutes to connect with Jetstar flight JQ256 to Auckland. This should have been sufficient time.

Previously, I had searched online for a map of the airport, to pre-determine where Jetstar's booking counter was located. There is no such map...

This is the second time in 2 months that Jetstar waits for passengers who can’t be a***ed to be at the gate 30 minutes prior to departure, delaying the whole plane...
Of course as we wait, we lose our timeslot for takeoff. As a result Jetstar Japan is chronically 1-hour late... I will become one of those late idiots I think!

At home we weighed our carry on. At the Adelaide airport we weighed it again on check in and then at the gate lounge we were required to weigh it again. All hand luggage registered .4-.6 kilo more at the gate lounge compared with other scales. Imagine if you were close to 7 kgs the maximum allowable but you were over according to the gate lounge scale. Can't help but wonder if this is more Jetstar revenue raising.

My son ,wife and myself boarded Jetstar Flight-JQ18 on our way home to Melbourne due to the face the flight the day previous we were 10 minutes late for check in and so theretofore missed out flight.  If all airlines policies and procedures were done to ensure logging accountability this issue should be raised under the date of thracel on the 19th  

The next day after being at the airport early before needed it was pointed out to to many airline staff that we had a son with ASD- (Autism syndrome disorder )and my wife had a serious injry to her foot which we had to get cleared by the...

So this morning I travelled to Sydney from Melbourne with family of 12 including 4 kids. As advertised each person allowed to carry 7 kg of luggage. However at the gates, a lazy, rude and unprofessional gate keeper randomly pick 3 of us and send us back to pay extra luggage. They have another guy at the back to process the payment of extra luggage. This guy just make random decision to charge 2 of us $195 for extra luggage fee. Each of us carry 12kg of luggage which we explain that it is our kids luggage as it is impossible to get the kids to carry even 5kg of item themselves. They don't...

Took Jetstar Asia flight 3K516 from Bangkok to Singapore on 17th Dec 2019 only to realize that my checked in baggage didn't arrive together with the flight. Made a report at the airport and it has been 12hours and there is still no updates from JetStar Asia. It is amazing how I'm the only person in the whole flight with a lost baggage. Will never fly with Jetstar again. They are not even able to ensure the safety of their passengers' properties, I really doubt they are able to ensure the safety of their passengers. Maybe I should be glad that at least the plane didn't go missing or crash...

After continually waiting and lining up in queues (the check-in was absolutely ridiculous with only 3 x counters open - took 1.5hrs to check the bags in) and continued delays, Jetstar announces 2.5hrs after the scheduled departure that flight JQ37 to Bali has been cancelled. We were then advised that we would be escorted down to immigration, have to collect our baggage and return to the Check-in Counter to re-schedule. That was about all the info and advice we received as there was not a Jetstar representative within sight going through immigration / customs, collecting out bags or...

On Monday the 9th of December 19 the flight from Newcastle to Melbourne which was originally meant to depart at 6.25pm, ended up being delayed over and over again to finally depart at 9.45pm.

No real time updates were sent to the customer. I would have happily been dropped off at the airport later if I was notified. According to the crew member at the airport, "delay messages get sent to morning flights" - why not afternoon or evening?

Apparently the crew who were meant to operate the flight had worked over their legal duty time. Shows a lack of planning and poor...

JetStar cancelled a flight from Sydney to Melbourne on December 6 2019. Ok, your plane has technical problem. It's happened, even in normal companies.
Ok, you do not want to spend your money and would like to offer a flight the next day to try another time. Of course, flights between Sydney and Melbourne are such infrequent, and I can wait for one-two days. You said that no tickets available for other companies... Do you really believe this information cannot be checked immediately?
In case of a specific nomination for the most inefficient and customer-unfriendly helpdesk - you...

Was charged $402 for a name change after they passed away. I booked early August & told them 3 weeks late. The original fare was $121 but on the day was $148. I didn’t change times or dates just a name. There saying $170 cost to change it. How can they jusify this as its a huge amount to pay extrt. But on return they made that many stuff ups that we missed that flight & had to wait 3 hours for another & they paided.After the $402 they didn’t have a lift working as I was in wheelchair with DVT and had to crawl up the steps, then a passenger sat on my lap on departure of plane in...

What are correct departure and arrival times for both JQ920 and returning JQ921

Jetstar strikes again. Another Sunday evening flight cancelled which is getting to be quite a habit Jetstar. You’re getting quite the reputation for your very poor service.

At least five times now my family have had flights cancelled at short notice and no options offered as a solution.

Your online chat service is a JOKE very rude and unhelpful staff.

Happy to reap the profits and pack people in like sardines but not offer a good reliable service, I think you’ve even surpassed Tiger Air as being extremely unreliable with a reputation for cancelling flights at short...