My Easter trip to Melbourne was screwed up by Jetstar. Had booked a return flight Sydney to Melbourne on JQ35 at 3.15pm Fri 22 April.
Checked in nice and early at 11.50am as at Sydney Intl terminal. Initially flight was then delayed to 16.25. All queued and waited...and waited. No communication until a sole rep at the gate told us that the flight had been cancelled due to "Staff shortages". Directed to collect our luggage, clear customs and check in again for other flights.
Ok, flights get cancelled, no biggie. However, we all schlepped up to Jetstar check-in again, formed an orderly queue and the check-in staff were in chaos.
First they told us to re-queue on a different side - we all stood for an hour before they started announcing names that had been pre-allocated to flights.
I had been allocated to a 9.50pm flight to Avalon! Not happy, but there was nothing whatsoever I could do.
Made my way across to Domestic terminal and checked in and waited.
You can anticipate the rest of the story! 9.50pm came (eventually) and no plane was at the gate. In fact, there were more police there than Jetstar staff -so I guessed something was up. At 10pm we were told that the flight was cancelled "due to someone pulling on an emergency cord", whatever that means? Sure enough, passengers were in uproar, as many of us had been transferred to this clearly non-existent flight.
We has to queue up again and I got put on a 7am flight to Avalon.
So, how can Jetstar manage to cancel 2 flights in one day for the same trip? Why such non-communication and why leave us all stranded for 12 hrs when there clearly was never a flight at 9.50pm that day :-(
We have been offered $100 voucher in compensation -big deal. One flight cancelled, ok shit happens, but 2? I'm just so dumbfounded I don;t know what to do.