this airline cheats and lies to customers about change fees and changes

I have a ticket from denpasar to brisbane . I have paid a no change fee so i can change date anytime SO I BELIEVED . Every time I change i check first to see what price is for new date .BUT WHEN I TRY TO CHANGE date the price is always much much higher. this is a con. then i get charged some spoilage fee.What is that? is it a delicatessen or an airline. Everytime I change even though ticket should be cheaper I have to pay at least 70 dollars . when you phone to query . the customer service is rude condescending treating me like I dont understand the fees . I understand very well that they are lying and cheating and extorting money.
Anyway today the share price of qantas shot down to record lows . Why? Because they have treated customers so badly on jetstar noone wants to fly anymore . Stick with Virgin whose customer service is excellent. They never lie and cheat the customer. Also Scoot from singapore airlines just starting so lets hope this is the death of jetstar. Hope this share price fall destroys them. What a shame when Qantas was such a respected airline for so many years. It is an embarrassment for all Australians.

International
Indonesia-Denpasar (Bali)
Australia-Brisbane

Comments

Why do you keep changing?

Why do you keep changing? What are the rules about changes? Is it a one change or unlimited change fare?

Go to their Fare Rules and it explains it there. All airlines do charge changes however with these low cost carriers there are heaps of fees. Usually with airlines and tickets there are rules and depending on the fare paid they allow one change and one change only.