I am very pissed of from the service that I received. Booked a flight from Melbourne to the Gold coast around Christmas to travel after new year, received an email stating that my flight has been rescheduled to depart 30 minutes later. Fine. Accepted the changes and then received a call the next morning from someone claiming that my flight is cancelled, and I'm departing the next day. Couldn't really understand her all I could catch was her name " Jane " from Jetstar , flight cancelled. I asked her to repeat what she said because I couldn't understand, and she said , what, can't hear what I'm saying? WTF ?!?
I asked to be spoken to someone else but she said call back at 131538 and provide booking number. Fine I actually called back later because I was quite busy in the loo. The guy that picked up said my flight is not
Cancelled, but was overbooked. Option are to get a refund or move to a qantas flight which depart 30mins later, I accepted it and was told I will not received a confirmation because they had sent my name to the qantas reception at the check in counter.. Went there the next day to catch that flight and to my surprise I was not booked on that flight, adv me to call reservations to check, was on hold for atleast 20 mins before someone picked up the call and before i could say anything, the person straight put me on hold.. Waited for 15 min before I gave up, booked a flight with tigers and flew with them..
Called back at night and was told will do a customer relations lead and will be contacted back within 5 working days and will receive a travel voucher of 100aud .. It's now 2 working days, let's just hope if they do call me back..
Bad service
Domestic
Australia-Melbourne - Tullamarine
Australia-Gold Coast
Comments
qrite your federal member and
qrite your federal member and the minsister fro transport this has to be stopped.
I blame the Malaysians...
I blame the Malaysians...
pretty eeasy for you to blame
pretty eeasy for you to blame the malaysians aye?oh well..like i said if ure prepared to dish it out then prepare to get some back..sigh..hate doing this but..super nitendo?go pull out your head outta ure momma's as and smell her panties!!(on second thoughts,considering she gave birth to scum like u i'd advise against it!!)if you think that due to ure misfortune (not talking abt having a momma like yours but the flight cancelation) u can go ahead and blame an entire nation than c'mon man,you and i both know that ure just yanking ure poppa's nuts too often..think before u speak or just shut up..
you know what? all you guys
you know what? all you guys (whiners) only know how to blame us and piss us (malaysian) off,how? by shouting F***K** brainless words at us when we are just following the rules, if you think Aussie call centre is so good, then go beg them to stay OPEN and TEND to you whiners then, no offence to others because this is directly for the whiners only,
@Scratch Its the Malaysians
@Scratch
Its the Malaysians that make it so easy for us to blame. If they can do their job RIGHT for a change, maybe we wont complain.
Super Nintendo, did you know
Super Nintendo, did you know that Malaysians agents for Jetstar Reservations are hired by Aussies? =)
NOE Victim, I`m not an
NOE Victim, I`m not an Aussie.
and i'm not Malaysian!
and i'm not Malaysian! AMERICA FUCK YEAH!
hey! be a lil bit more
hey! be a lil bit more creative and get your own nickname dammit!~
Super Nintendo, who said you
Super Nintendo, who said you were one? since most of the materials in this site blames the Malaysian, i just wanted to share the fact that they are recruited and trained by Aussies... so, if you're gonna blame the Malaysians, you're not looking at the bigger picture mate..
Wow that actually happened to
Wow that actually happened to me before! But the flight is from Phuket to singapire ..