BullS**T

well singapore to & fro flights are run by jetstar asia..
so hardly any australian people employed there

LOL, oh god. It's a joke isnt it. What a bullshit excuse for an airline. Just never ever fly with these swine again and spread the word.

@Anonymous - OK so this is maybe the three thousandth time I've written this on this website - so here it is again just for you. JETSTAR ASIA ARE THE SAME AS JETSTAR AUSTRALIA. JETSTAR PACIFIC (ASIA) ARE 30%+ OWNED BY QANTAS. REVENUE FROM JETSTAR PACIFIC APPEARS IN THE QANTAS ANNUAL REPORT. DO NOT JUSTIFY POOR SERVICE FROM ANY JETSTAR DIVISION BY BLAMING OTHER SEGMENTS OF THE COMPANY. Across the world Apple is Apple, Microsoft is Microsoft, Colgate is Colgate, Ford is Ford, Toyota is Toyota and JETSTAR IS JETSTAR. If you got a bad iPhone in Australia - would you really accept the EXCUSE if Apple California blamed Apple Australia? Of course not. Same Jetstar website, same Jetstar logo, and the revenue winds up in the SAME BANK ACCOUNT. Is this something you can comprehend?

I don't think the first Anonymous was disputing that. I think he/she was simply saying that the crew member making announcements is probably based in Singapore with Jetstar Asia - hence having a Singaporian/Chinese accent.

Yes i dont think the 1st anonymous was disputing the crapiness of jetcrap
Jetstar asia ltd (3K) based in singapore; parent company is newstar holdings
while jetstar airways(JQ)based in oz; parent company is qantas
so it depends which jetstar u were actually on and that would explain the non oz accent speaking staff

@ Sarah... and your point is??? In the first place most residents of Singapore speak very clear English.. probably clearer English than some Caucasian Australian residents of Darwin.. and the second point is that some airlines such as Air Asia which employ Malaysian and Thai staff often use automated announcements in multiple languages- so the point still remains- that Jetstar could have clearly spoken announcements if management wanted .. and there's also the argument that Jetstar should train and employ staff in order to speak clear English- after all they are safety announcements are they not? Would you buy a Sony TV if all the buttons were labelled in Japanese?
@ Irwan ALL OF THOSE COMPANIES ARE TRADING UNDER THE JETSTAR NAME- and are owned (all or in part) by Qantas.

there is no need for CAPS, im on your side.. but just straightening things out to get your facts in order regarding OZ planes not hiring OZ speaking crews
Yes I agree they should employ better more fluent English speaking crews but

Unlike Jetstar Airways in Australia, which is a wholly owned subsidiary of the Qantas Group, Jetstar Asia is majority Singapore owned and based company. The company is managed by Newstar Holdings Pty Ltd, majority owned by Singapore company Westbrook Investments Pte Ltd (51 per cent) with the Qantas Group holding the remaining 49 per cent of shares.
Jestar Pacific is NOT Jestar ASIA as you say, it was pacific airlines vietnam before being merged to jestar pacific vietnam
Jetstar Pacific is held 27 per cent by the Qantas Group and the remainder held by Vietnamese investors including the State Capital Investment Corporation (SCIC) as the largest shareholder.

In business(partnership) terms Qantas does not have the final say in who works at Jetstar Asia or Jestar Pacific

If you flew in 3K code jetstar asia or the BL code jestar pacific, you will get the non OZ accent crew on a NON OZ plane..but i think Darwin-Singapore is JQ code Jestar Airways which is 100% Qantas owned...so this time you are right in your statement "Dont Jetstar employ Australian speaking people any more on Australian planes"

I think someone might be a little racist. Just because she has an accent does not determine her professionalism or ability. Many many asian customers fly Jetstar, particularly to Singapore from Darwin. What if the asian customers have difficulty understanding an Australian accent.

@ Sarah - maybe you're right. Is there a thing called Australian speaking? I thought Australia was English speaking.

"20 minutes later same hosties enjoying 6 hot meals that were supposed to be sold out???? Are the passengers there for the employees or are the employees there for the payng passengers"

They're called 'crew meals' and not part of the general manifest of in-flight food to be provided to the passengers. The crew, being human, have to eat some time too, y'know. I'm sure that you'd prefer the Captain and First Officer of the aircraft to not have their judgment impared on approach to landing as a result of low blood sugar - note that they have meals included in the onboard catering manifest as crew meals which are served to them by cabin crew.

Actually the employees are there for the paying passengers- it's called capitalism. No customers > no business > no employees

Surely the crew have to eat- but also surely they should discreetly have a meal and not flaunt food in the faces of passengers they were unable to provide a meal to- it's just good manners and common consideration. In my opinion Jetstar could easily rectify many of the problems listed on this website by offering common courtesy to the customers, and believing that their systems can in fact make errors and require a solution the problem to keep the customer happy. Mind you on average Jetstar staff face 4 times as many customers as Qantas staff- so management are really getting their pound of flesh and it seems like the gullible young Jetstar staff are encouraged to blame the customer when things go wrong, when in fact things going wrong is ALWAYS a management issue. In any business or industry - blaming the customer is downright dumb

Phil I disagree - some customers are downright stupid. How is it not the customers fault if they book a light fare and complain they have to pay to upgrade it? How is it not the customers fault if they turn up late to check in? How is it not their fault if they want to change the name etc etc on a ticket and then bitch about prices they have to pay to do so.
Jetstar customers bitch and whinge about EVERYTHING. Because for the most part they are stupid.

FYI, there are only 2 areas the cabin crew can eat meals - at the front compartment near row 1, and at the rear. Not their problem if passengers are standing around poking their heads into the crew areas.

@ Anonymous - of course some people are stupid.. but as customers they all deserve respect. Of course if some staff works in an industry every day every week- they know more than a customer who participates in that industry occasionally.. if you work for an airline would you be annoyed if your mechanic called you stupid for not understanding everything about your car? Or your bank manager called you stupid for not knowing everything about banking? Or the local computer shop called you stupid for not knowing something computer related? If you spend your money with some business- as a customer you deserve respect.

Blaming customers is stupid.. pretty much everything in business is about managing expectations.. so it is a management issue- not a customer issue.. if customers are unhappy - management hasn't done enough to create an environment where the expectations are set. Read the pages on this site and few customers complain about paying for an upgrade.. but they do complain when they are charged 2 or 3 times the fare price for an extra 18 Kg of baggage.. there is nothing in the T&C's that lists the scheduled fees- and frankly it's not in Jetstar's interest to advertise these- they want to profit from catching people out in fees. If the fees were obvious and reasonable no passenger would have cause to complain.. but the fees aren't obvious when reading the T&C's. It's about as moral as governments setting speed cameras to a tolerance of less than 3 KMH... everyone knows it's wrong to speed.. but only a robot can operate a car within a tolerance of 3 KMH.. so we all know the govt is doing these things for revenue purposes. It's sad that these things happen, but I think it's even sadder that average Australians swallow this crap and seem to defend it as being reasonable.

In fact Jetstar seem to do things counter to setting customers expectations. If the customer guarantee specifies a refund within 15 days - customers expect a refund within 15 days.. scan this website and you'll find dozens of complaints where refunds take months and multiple phone calls- are those customers stupid? probably not. Are Jetstar management stupid for creating an expectation that isn't met in most cases? probably yes.. only that slow refunds is good for the bottom line - so I'd say this is a financial tactic rather than incompetence- each month they;re getting millions of dollars interest free.

On your Jetstar light upgrade comment - Jetstar make it difficult to upgrade from a light fare to the next level. Air Asia website permits different baggage configurations for each traveller, and allows for passengers to change and upgrade these on-line at any time prior to the flight. Jetstar offers no such simple flexibility - their solution is once you've bought you turn up at the airport and get gouged, or it on some phone queue for ages and pay a contact fee.

Could Jetstar offer the same on-line facilities as Air Asia? yes.. Do they want to? apparently not - they'd rather profit from catching people out.

Maybe I would have agreed with you 12 months ago.. back then I flew regularly with Jetstar.. but if you come across a legitimate problem- as I did when I found a design/operational flaw in the website making it impossible for me to pay for my ticket - I found that it took 2-3 months for Jetstar to respond to my complaint and the issue was never closed. In this case it was obvious that Jetstar Pacific had NEVER TESTED that payment option. The flaw was an obvious one- and reveals the stupidity and carelessness of the team that designed the payment option. Whenever I tried to explain the flaw to some Jetstar staff member, most were uncommunicative and refused to escalate the problem to management. Working for a budget airline these days is similar to working in a factory production line in the 1930's I guess- I'm used to dealing with intelligent empowered people- Post Office staff seem more empowered that Jetstar desk staff.

As a company they simply seem not to care for anything other than profits- and recent media articles seems to expose that the Jetstar staff aren't exactly happy with their lot either.

Phil, do you not have anything better to do than respond to every post here and take it on a tangent?

Anyway, getting back to Russell's comment... My parents also experienced the same problem on an international flight. To make matters worse the staff also ran out of bottled water. Of course you can't carry your own water with you on international flights, so they arrived home tired, hungry, thirsty, and vowing never to fly Jetstar again. Since then, true to their word, they have not flown Jetstar again. They pay more for a Qantas/ Virgin flight, and sometimes miss out on a more convenient flight time because of their resolve. Perhaps more importantly - and relevant for some on this site - they have moved on. If you have an issue with Jetstar, sure, complain to Jetstar, complain to your friends, but there comes a time you just have to let it go.

Well Anonymous- aren't you just full of judgement. I have moved on.. but what I find is that people debate ordinary complainants on this website telling them they're stupid and it's their fault and such.. and the cynic in me tells me they are Jetstar employees.. so I argue with them- and I'll do this if it pleases me.. so go and take your own advice OK?

Recommended reading for Jetstar senior management : Employees first customers second by Vineet Nayar.