Call centre hell

I had originally booked tickets for my family a couple of months ago for the holidays. While I was booking them, the online booking system wouldnt progress through the final payment step, so I had to ring a telephone consultant to see if I had indeed been charged, and since i hadnt, they completed the transaction over the telephone for me. In the meantime, my husband decided to leave me and so didnt want to fly, so I tried to change his ticket. This meant pinging around in the Malaysian call centre, where every consultant I spoke to ended up hanging up on me when I outlined that I wanted to change a name and a date (I wasnt being rude). Apparantly their brains shut down everytime I outlined the fact that I wanted to change the ticket to a date not supported by their computer system, but nor would they issue me with a credit with the airline. It took 5 repeated calls! In the end I gave up. However! During all this, I realised that when I had intially booked the tickets, the telephone consultant who had helped me when their online system kept crashing had issued me with 4 tickets with no baggage allowance, so I wound up having to shell out extra for their error, and deal with an unbelievable level of rudeness and refusal to escalate a call to a team leader. Never agail will I fly Jetstar if I can possibly help it!