cancelled flight to dying mother

Go to the media jetstar need to be publicly embarrassed Over something like this. I hope you make it in time!

Kim - first of all, my sincerest sympathies for your situation with your mother in law. I'm sure you think it's intentional, but I'm pretty certain the staff don't all gather together in a huddle and go "this guys mother in law is dying, lets cancel the flight to piss him off"... It can happen with any airline. If you search the web, you will find that in 2010 Virgin Blue cancelled the most number of flights of any airline. Their on time performance was only 2% better than Jetstar's. Unfortunately it's just luck. The only thing the staff could have done is refund the ticket. Moving you to Qantas is not always an option at their disposal.

Anonymous,
I think you missed the point here: _the staff were of no help._

It is absolutely irrelevant if they cancel flights less than another airline its what they do after they cancel the flight and how they inform us, the customer ,of the cancellation.

I have been in the same situation with Air New Zealand where they canceled a flight and I was trying to get to my dying father. Air New Zealand personnel went online found me a flight with another carrier with no connection to Air New Zealand at all, booked me a ticket (at no expense to myself) rang ahead to make sure the airline was expecting me. What a fantastic example of how an Airline should be run, no wonder they are one of the top airlines in the world.

People just want to be helped and informed. Jetstar misses on both counts. This airline would never survive in Europe where the law states regardless of the reason a flight is canceled the airline must rebook on the next available flight (any airline) or refund the ticket in full.

I no longer fly Jetstar, so what a Jetstar executive may say, a life time loss of even 100 costumers could cost them a life time of a million or so dollars in revenue.

Gosh if Jetstar wouldn't survive in Europe I'm suprised Ryanair didn't go down the shitter ages ago.. Never been treated worse.

Kim, I hope you made it in time.

With this case the airline may or may not be allocated seats with another carrier. Usually if another carrier has capacity the airline with the cancelled flight will attempt to purchase seats from another carrier (including Qantas), but this is not often possible, especially at short notice. That said, Jetstar is a low cost carrier and does not generally move passenger onto other carriers flights unless it will have an operational impact that can not be overcome on flights going out over the next couple of days.

In my opinion the only thing that the carrier would have available to it would be to refund, or move you to the following service. You as a customer should decide if you wish to re-book with another carrier, understanding that Jetstar is not responsible for any additional costs you have incurred.

Generally full service carriers will have higher frequency services, and those services are less likely to depart full, which drives the costs up. If something is important it might be advisable to spend the money on a higher frequency carrier.

Kaz is dead on the money. Full service airlines (and even Virgin Blue) do operate more services (often hourly) and have more empty seats and recovery options.

I agree with everything Chris says, however Air New Zealand is a full service carrier. You can not expect a budget carrier to be able to offer you the same kind of personalised service that Air New Zealand offered Chris. And the comment about Ryan Air is correct. They are far worse.

Submitted by Anonymous on Sat, 16/04/2011 - 08:14.
Gosh if Jetstar wouldn't survive in Europe I'm suprised Ryanair didn't go down the shitter ages ago.. Never been treated worse

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