Change of name

We have a group of 18 year olds travelling to the Gold Coast on 25/11/12. Unfortunately, one of the party cannot travel due to financial restraints and so we have another person wanting to take over the ticket which was paid for back in March for $265. Upon going to our local Flight Centre, we were told there would be a fee, which we expected. After a phone call to Jetstar, we were told the fee to change one name (maybe a dozen letters) was going to cost $660. Of course we were gobsmacked! This seems very exorbitant to change 1 dozen letters on a booking!
The only other alternative is for the traveller to just cancel his booking, forfeit 100% of his money and by doing so creating a vacant seat on that flight which could perhaps be used by another traveller. This does not seem like a good business proposition for either the customer or for Jetstar! These young people are still in school and only have part time jobs so do not have huge savings to be able to lose $265 or worse, pay $660 to make a small change.

Can you please investigate this situation and advise if the above is correct procedure and customer service practice usually offered to Jetstar customers?

Look forward to hearing from you soon.

Regards Steve.

my booking number is 103527531....and my Contact details are [mobile number removed]
I have recently received an email to give the above information to a person called Abbey It would be great if she or any other jetstar member could contact me on the above mobile number regards Steve.