Charge ME for YOUR mistake? I don't think so.

So, 2 weeks ago we booked a Jetstar flight to the Gold Coast. Unfortunately, the website wasn't accepting the details we put in so we booked using their call centre instead. It all seemed to be fine, the booking went through and the correct details were all fully confirmed.
However, when we received the itinerary, the details were completely wrong. NOT what we had specifically confirmed with the guy over the phone. So we call up and ask them to fix their error.
Lo and behold, they say that WE have to pay THEM to fix their error! I don't know what their line of thought is but apparently when THEY make the mistake, we still have to pay to have our flights changed! What the HELL is stopping them from simply booking EVERY single flight incorrectly and then forcing everyone to pay a fee to get the CORRECT flight that they paid for?
After 2 weeks of getting ****ed around by their customer service ('oh, we'll get a guy to call you tomorrow'... tomorrow comes, guy doesn't call... 'oh, sorry we'll get a guy to call you tomorrow...' repeat. Next day. Repeat again, so on so forth) we tell them we don't want them to bother trying to fix their error at all and to refund the money we paid for the ticket that THEY booked incorrectly. So we spend several hours, being hung up on every single time we asked to speak to a supervisor. In fact, we're in the middle of trying to speak to a supervisor now, and we're still going nowhere. It looks like we won't be getting our money back, we won't be making it to our destination on time and we sure as hell will NEVER be flying with Jetstar again.
I only wish that we'd been given more time in advance to actually book this flight (didn't know the dates we needed to be going to the GC til 2 weeks ago) so that we'd had time to fit "Getting dicked around by awful customer service" into our schedule.

Domestic
Australia-Melbourne - Tullamarine
Australia-Gold Coast

Comments

Disgusting!

Disgusting!