disaster trip with Jetstar

Never make a holiday booking with Jetsar, they are a disaster, in October 2016 I booked a holiday for my brother and my self to fly to Honolulu with accommodation for two room from 15/03/2017 until 24/3/2017 , we left on the 15th march and on the flight we ordered a ham & Cheese toastie plus coffee this cost $12.00 each and you must pay by credit card and they do not give you a receipt. I was sick for three days with stomach problems from the ham I believe was off, our friends who were on the same flight had coffee and when they put the milk in it curdled so the milk was off as well.
On arrival at the hotel we were meet with the surprise that there was no booking for my brother, and as we had used Jetstar to book we had to contact them , which I tried to call them several times I spoke to Dave and he kept putting me on hold, he said he was trying to rectify the problem and kept putting me on hold, I asked for him to call me back either on my mobile or at the hotel which they did not I had to spend almost $200 to get nowhere. Then I had an email from Lee saying Jetstar is not itself an accommodation provider and as such my query is best directed to the company I booked with , it happened to be Jetstar, they are good at taking your money but not providing the service, I will never fly with this grubby mob ever again. In the end we had to get another room at the hotel across the street and spend $890.54 US $$ for the additional room, in one of the emails it said 4 room for 2 adults
Dave said oh this is a typo? Jetstar needs to train there people properly, I have traveled the world and never come across such a grubby mob, this is the first time I have booked accommodation thru an airline and it is most certain that it will be the last time