Submitted by Amir Taefi on Sun, 08/06/2014 - 15:41
Simonne, if you have written confirmation that they will reimburse your costs then they can't deny you the refund regardless of what the contract says. If you try and talk sense with anyone at Jetstar you will be messed around for months. That is the culture of Jetstar. You are not alone and the Internet is full of web pages with people complaining about this disgraceful company. Use one if the email addresses on this web site and give them 7 days to give you what they promised. If they don't respond don't wast time trying to call them again. Their call centre is designed to frustrate and dispose of you. They have mastered the art of bad service. Lodge a complaint with Airline Customer Advocate at http://www.airlinecustomeradvocate.com.au/General/Default.aspx and the Dept of Fair Trading. At the same time also lodge a claim with your state's small claims tribunal. You'll be surprise how effective this is. Never use them again and pass the message on. Good luck
Submitted by Tubby Lardarse on Tue, 10/06/2014 - 11:44
This happened to me about a year ago and I ended up going through the airlinecustomeradvocate who negotiated vouchers to pretty much cover my out of pocket expenses for an unplanned stopover in Sydney caused by a cancelled flight. They (not Jetstar) were extremely helpful. Keep pushing and don't always accept their first offer. If memory serves me right, Jetstar offered by a pitiful amount which I refused. They then increased it and I again refused. I then went to the airlinecustomeradvocate who negotiated on my behalf and eventually got me to a place where I could accept Jetstar's offer. That said, I refused to fly with them again until late last week - my latest complaint is on the dontflyjestar web page titled 'I wish I was an Elephant'. Happy reading and good luck with the advocate. I hope it works out for you. BTW, I will never ever fly with them again!!!!
Comments
Simonne, if you have written
Simonne, if you have written confirmation that they will reimburse your costs then they can't deny you the refund regardless of what the contract says. If you try and talk sense with anyone at Jetstar you will be messed around for months. That is the culture of Jetstar. You are not alone and the Internet is full of web pages with people complaining about this disgraceful company. Use one if the email addresses on this web site and give them 7 days to give you what they promised. If they don't respond don't wast time trying to call them again. Their call centre is designed to frustrate and dispose of you. They have mastered the art of bad service. Lodge a complaint with Airline Customer Advocate at http://www.airlinecustomeradvocate.com.au/General/Default.aspx and the Dept of Fair Trading. At the same time also lodge a claim with your state's small claims tribunal. You'll be surprise how effective this is. Never use them again and pass the message on. Good luck
This happened to me about a
This happened to me about a year ago and I ended up going through the airlinecustomeradvocate who negotiated vouchers to pretty much cover my out of pocket expenses for an unplanned stopover in Sydney caused by a cancelled flight. They (not Jetstar) were extremely helpful. Keep pushing and don't always accept their first offer. If memory serves me right, Jetstar offered by a pitiful amount which I refused. They then increased it and I again refused. I then went to the airlinecustomeradvocate who negotiated on my behalf and eventually got me to a place where I could accept Jetstar's offer. That said, I refused to fly with them again until late last week - my latest complaint is on the dontflyjestar web page titled 'I wish I was an Elephant'. Happy reading and good luck with the advocate. I hope it works out for you. BTW, I will never ever fly with them again!!!!