Does Jetstar have any customers they really value?

For anyone considering flying Jetstar, don't expect to be looked after like a valued customer. Here's my story (I posted it on their Facebook page):

Unfortunately on Saturday (30/6) I missed my flight from Sydney to the Gold Coast because I was unaware that the gate had changed from the original check-in details as per my attached boarding pass.

As a result I was sent to Customer Service in order to be placed on another flight. I was told that there was no availability on that day (Sat). However, when I checked the website, there were a number of seats available and I was able to book myself onto flight. I even went back to the Customer Service desk again to check before I booked but again they said that there were no seats available.

I explained to the Customer Service staff that I was running in the Gold Coast Marathon the following morning so it was extremely important for me to get there that day otherwise months of training would be worth nothing. They didn't seem to care nor did they look at their system again to check availabilities.

I believe I should receive a refund between the fare I paid and the fee that I should have paid at the Customer Service desk to be placed on another flight. I was told that there were no flights available when clearly there was.

As a loyal customer to both Qantas and Jetstar it was a very disappointing excercise but it can be made good with a refund which I have been told (twice) will not be forthcoming.

Therefore, I'll be telling my story to everyone I know and encouraging them not to fly Jetstar!