Domestic Flights Departing From International Airports

Submitted by Lisa Tierney on Tue, 10/07/2012 - 22:46

Just want to share my recent Jetstar experience with you all. Like most people on this site, the issue itself, is not my primary reason for pursuing my complaint...it's the way in which my valid complaint has been handled by Jetstar which is driving me to follow this through to an adequate solution.

After complaining via Jetstar's facebook page, I was asked to email their social media team with some further information.

I've posted this complaint letter (it's quite detailed and, if I do say so myself - at times, pretty funny) in my blog for those who are interested in hearing about my whole experience.

http://skippingwithcrayons.blogspot.com.au/2012/07/jetstar-you-are-wrong...

Also - for anybody who has already contacted Jetstar and is unhappy with the response...finally you have a next step to escalate your issues. Just this month a customer advocacy service funded by the airline industry has been launched...

http://www.airlinecustomeradvocate.com.au/General/Default.aspx

Cheers,
Lisa

Domestic

Australia-Sydney

Australia-Gold Coast

Comments

Hi Lisa, We would be happy to

Submitted by Jetstar Australia on Wed, 11/07/2012 - 15:28

Hi Lisa,

We would be happy to investigate this further for you.

Is it ok for a Customer Care Analyst to call you to discuss this?

Thanks Abbie

Hi Abbie, I would love that.

Submitted by Lisa Tierney on Fri, 13/07/2012 - 09:39

Hi Abbie,

I would love that.

I'm free after 2pm today.

Please let me know where I should send my phone number so you can get in touch.

Thanks,
Lisa

I'm bloody furious cos this

Submitted by Katie Grainger on Tue, 24/07/2012 - 15:41

I'm bloody furious cos this happened to me today too!! Sydney to Gold Coast. I arrived at domestic check in after I even checked their website over nite to confirm the time and only ONE flight was listed, that departing domestic. Got told at the desk "no you're not on this flight" and I said IMPOSSIBLE!! Was directed to the NO Help Desk where I was told "you are booked on the international flight, but you have to check in an hour before so you've missed it, I can transfer you over to the domestic flight for $100"!!!!!! I said "I didn't receive a confirmation email stating this, I didn't get a web check in reminder, I was not told in ANY WAY that this was an international flight". I then burst into tears, showed the staff the NON EXISTENT email they claimed to have sent which surprise surprise was NOT in my inbox OR trash folder and showed my purse with only $10 to my name. I was told "that's not our problem, you will need to borrow the money from a friend"!!!!!!! This is at 6am!!!!!! Thank god my partner could move some money around and I was able to pay the $100 and transfer to the domestic flight conveniently leaving at EXACTLY the same time as the international. This happened to 8 OTHER PEOPLE THIS MORNING!!! This is a SCAM and Jetstar is RIPPING PEOPLE OFF WEEKLY!! They cleared an extra $1,000 just by doing this and not acknowledging that the fault IS THEIRS!!!

Lisa what happened ? You need

Submitted by Steve Clark on Tue, 25/09/2012 - 19:18

Lisa what happened ? You need post that full story in here and on the jetstar face book page !
It was so funny , good on you :)