Don't believe the late night last minute "flight cancelled" BS. We got a call at 8pm in Darwin on the night before our 6.40am flight back home to Brisbane. Operator said the flight had been "cancelled". We were shocked! Why we asked. "Operational reasons" we were told. She then said they could fly us to Sydney that same day and then do a transfer to Brisbane. We would have arrived 7 hours after we were supposed to arrive. Alternative was to wait to following day when they "could still not guarantee the flight would take place". We asked "What are our options...can we get a refund?". She then said (and only then) that they could offer us a $200 voucher if we agreed to move but not if we cancelled. We said we needed to think about it and would call her back in the next few minutes. She said "I've been instructed that we would prefer to stay on the line". We started looking at alternatives - Air North for instance. She could hear all this discussion. We told her we were searching for other ways to get back home. All of a sudden she said "Oh! I've just had advice that the flight is now going ahead...sorry for the inconvenience". We got to the airport the next morning. There was a queue of people (took 30 mins to get to baggage drop). We asked several people in the line "did you get a call last night?". No one else had received a call. We asked the hostie when we got on board if the flight had been cancelled and then reinstated. She said that it was "news to her". She then said that the flight was "completely booked out". So let me make a guess. The flight wasn't booked out - it was over booked and they were trying to offload the people who had paid the least (we had booked months before).
Don't believe them if they say its been cancelled. Ask the operator this question "So you are telling me that if I go to the airport tomorrow at the time when my flight was due to leave.....that there will be no one else there ready to fly on that flight?".
They lie.
Comments
Stafffs are so rude, no smile
Stafffs are so rude, no smile no greetings, I don't understand where they have found them from! So dissapointing.
Well just an update - and to
Well just an update - and to show that Jetstar read this forum :)
Got a call from a pleasant lady who has the unenviable job of calling up disgruntled passengers such as myself and trying to make amends. She said to me "Jetstar would like to offer each passenger on your booking (there were 2 of us) a $200 travel voucher to compensate you for your inconvenience" (or words close to that effect).
I thanked her and gave her my email address and today.....lo and behold.....2 vouchers arrived........(wait for it......) for $100 each LOL.
Silly thing is, we are unlikely to use them as we don't travel much but it just makes you laugh (well I got a laugh anyway).
You didn't happen to ask here
You didn't happen to ask here where my refund was from over 2 years back did you?
Sorry Chris but I can attest
Sorry Chris but I can attest that they read this forum. I just got a second set of $100 vouchers! I am now officially happy. :) Thanks Jetstar...can't say that I'll use the vouchers - we don't travel often. I'm assuming that if/when I call up that I'll be able to use both sets of $100 vouchers against the same ticket for each of us? Otherwise aforementioned happy status will be revoked :)
They have know about this
They have know about this site since before it was built. When I had to phone them the 5th time about my complaint I actually told them I would make this site. The next time I phoned them the girl told me it had been recorded in their system. Seems they didn't take me too seriously though.
Make sure you check how long the vouchers are valid for. It's usually only 3 months, which often makes them useless to people who don't travel much.
yes, i saw that we had to
yes, i saw that we had to book in 3 months but we had 12 months in which to travel. i figure we can just randomly book a flight sometime within the next year and if we are free and feel like a trip then we'll take it....if not then it hasn't cost us anything. i did feel rather sorry for the young woman who called us to apologiese though. what a s**t job that would be - still......at least she'll never be out of work LOL
It's an unbelievably rubbish
It's an unbelievably rubbish job if you ask me. I don't know what would be worse, having to ring up people that just want to rip into you or having to represent such a s**t company by lying about how they actually care about their customers. They don't. "Gesture of goodwill" my arse.