Don't complain or you'll get thrown off the plane!

This is unacceptable behaviour by the cabin crew as long as you did not cause complete disruption of the flight. The airline and the cabin crew still have to adhere to the consumer commission.

If you have the name of the attendant you should lodge and official complaint with the airline, the Civil Aviation Safety Authority, and the Consumer Commission. In contrast with what others and even the crew believe there are strict guidelines to when they can enact the rules they adhere to to ensure a safe flight, and their impatience is not one of these.

If this should happen again ( although I suspect Jet Star has lost another customer), make sure you take the name/s of a passenger/s as witness. I have been successful in preventing the removal of several passengers who were being polite and reasonable, but were threatened with removal by cabin crew, by stepping up and telling the passenger I would be willing to act as a witness if they wish to complain. It is amazing how quickly the cabin crew step down.

Thanks so much for your advice. I'm still reeling from the experience.

Sorry this is most likely one "side" of the story, reading the crap you just posted says to me YOU ARN'T ENTITLED to sit in 1F (emergency seated row) as stated on jetstars own website, you might want to read under "exit row seating requirements" on this page http://www.jetstar.com/au/en/what-we-offer/in-flight/seating

As for lodging a complaint you are just wasting everyone's time, just admit you are too old to sit there!

Anonymous, can you please fuck off in an offward direction, and stop defending jetstar if you have a brain, this is called "Dont Fly CRAPSTAR".com. God, if you have half a brain you would understand, but i see shitstar has already taken over your brain, while working as a cleaner for them. And how dare you say she is too old.

Yes Jack goodmorning to you, I have a full brain thanks, its the people who use this site that have half a brain who can't read terms and conditions and then act like fools. There is also a TV show dedicated to them so the whole world can laugh at them. I like to sit back and drink a glass of red watching these fools on TV after a long day cleaning planes (yes cause you know me so well thats what I do of course)

Yes I did say she is too old, because I can read between the lines (lies) and see thats what she was saying, as the AFP escorted her across the tarmac with her zimmer frame. Seriously, she has tooo many medical problems I wouldn't want her 70 year old dead knees blocking my exit in an emergency.

Hi Jack, you seem to have mistaken Anonymous69 with myself. I was the one you previously referred to as a cleaner. As I explained, I have been in the industry many years now and can assure you I have more important tasks than cleaning (although hygiene is actually very important). I am yet to have a word to that department in regards to recommending you - I'll keep you informed.

I too agree with Anonymous69 that we are only hearing one side of the story. Cabin crew deal with seating issues all the time and they don't throw every single person off the plane. Only when that person causes a scene and is considered unstable as that they may cause an issue during flight. No one wants that when they are 39 000 feet in the air.

The check in staff probably moved him/her from this seat as they determined he/she not fit to assist in an emergency. As Anonymous69 said, read the T's and C's.

Toodles.

The terms and conditions are written in a way which removes any and all responsibilities from jetstar. Whoever jetstars lawyers are, they are very sneaky. I believe this company is a fraud. With the amount of complaints they have on this site you would think that jetstar would actually put measures in place to rectify them. The people posting comments on this site should actually get into contact with the consumer rights groups in their regions. The more people who file complaints, the stronger the argument is for these organisations to step in and investigate. Failing that, these people should get in contact with the media. There is no use venting out on this website. There is power in numbers people.

I yawned at the above comment.... the amount of complains on this website per day would not even fill one row on an aircraft, likely less than 0.01% of the daily amount of travellers per day.... I bet jetstar are shaking in their boots! "Power in numbers" LOL

PowerInNumbers - the people on this website should stay true to their word and not fly Jetstar and not inflict their painful selves on staff. You have the realise Jetstar have to have strict conditions in order to make money in a difficult market. If you don't like their conditions, simple, learn from it and fly someone else next time. People do have a choice. Posting on a shit website like this which Jetstar do not even monitor is a waste of time. If people want their issue resolved, they should go through the proper channels and speak to the airlines customer relations department. Anonymous69 is right, the complaints only make up a tiny percentage of overall passengers. People who have a good experience don't go home and think "that staff member was great, I'm going to go online and post about it".

Well Anonymous69 & Anonymous, I actually disagree with your sarcastic and negative posts - having just experienced craptastic non-service with Jetstar I for one am definitely never flying Jetstar again. For a start I have unsubscribed from their emails and am advising/telling as many friends/colleagues as possible about my experience, as well as other websites/forums.
Of course, some people out there will stay with the airline, but I've learned my lesson and its not as if Virgin Blue/V Australia are any more expensive.

Also Anonymous - you actuallu cannot get in touch directly with jetstar's "Customer Relations" Department. You just get put through to the Philippines call centre and told you will be called back in 5-7 working days.
We, the paying customers, are not "painful selves" as you term us - but clients who have been screwed over by a dodgy operator that doesn't deserve to stay in business.

I love it when people say they will tell everyone they know. Its almost as good as when people threaten to call Today Tonight or even better Fair Go. hahaha.

Well Kaz (just as tacky a name as you clearly are) -word of mouth actually is the best form of marketing.

Ok Gary, its cool you go tell all your friends (2 people) im sure once they save up their dole checks they will vote with their wallet. Im also glad now you have decided to catch the bus so you will free up a few seats on the plane so someone else with a higher IQ can travel and I can finely have a decent conversation with the person next to me.

Yes Kaz, some people have no dignity and accept they are wrong, they just have to go one step further and make themselves look stupid.

Listen Anonymous69 you obnoxious twat - if you had been on 2 cancelled flights in one day, spending 12 hrs at the airport just for a flight to Melbourne, I'm sure you wouldn't be such a smarmy prat and instead would accept that Jetstar service is at fault.
People on here have serious complaints, so why don't trolls like you just get back to cancelling your jetstar flights?

For the benefit of Anonymous and Anonymous 69 - if you want to snipe at each other do so but not at my expense. You have no idea how wide of the mark you are. I am completely aware of the requirements for sitting in an exit row and I meet them all and more . I am a doctor and probably of more assistance in an emergency than most of the semi-comatose 20-something males who have sat next to me on my last 6 trips. Interestingly enough, on only one of those trips in the last 3 months have the flight attendants instructed us on the responsibilities of sitting in an exit row. A respected member of the community, I do not go around "causing a scene" or being disruptive but rather am called upon frequently to mediate when conflict needs to be resolved. Hence my distress when attacked undeservedly by the flight attendant.

So, if you have nothing constructive to add to this posting, please take your individual nastiness elsewhere. This is an unmoderated forum and as such, contributors have a responsibility to post in a mature, respectful way.

hahahah i see alot of jet star employees laughing.. but the thing is, this airline wont last very long! FACT! ITS THE WORST AIRLINE IN AUSTRLIA! why the fuck anyone would defend it is beyond beleif... oh wait... i know. the fuckers who defend jetstar couldnt get a job with the better airlines. hahahah yeah. thats it isnt it u sad dogs.
everyone: when you read a comment that sticks up for jet star, its from someone who failed an interview with a better airline. simple. peace.

@Kaz - LOL! i bet u couldnt even get a job with macdonalds! u little whore-bag. stickin up 4 a air line dats so shit. i bet u r proud to work 4 dem, yeah? how was your interview wit virgin or tiger? FAILED!!
but hey, it beats the unemployment line at centerlink where youve been spending the last 20years of your life at, hey!
REZZARECtion

Gary - Virgin Blue and V Australia ARE more expensive. V Australia is a full service carrier. Virgin Blue is trying to attract a more corporate clientele and redesigning their brand to a higher market.
Yes you were dicked around on this occasion and were very unlucky to be moved from one cancelled flight to another, but like I said they wouldn't have known it was cancelled when you were put on it in the first place. You are certainly well within your rights to be pissed off and complain about it, but posting on this website doesn't help/change anything. You need to keep bugging them until customer relations speak to you. Of course there is no direct number for them, just like any large company, you have to go through the correct channels to get to them.

jetstarsux - haven't seen you in a while... welcome back. You are of course welcome to your (deluded) point of view, but Jetstar is not the worst airline in Australia. Tiger Airways has more hate pages on Facebook than Jetstar do. Ask any disgruntled Tiger passenger and they will tell you they think Tiger is the worst in Australia.
The fact is, when you get cheap staff rates for travel world wide on Qantas and other airline partners, why wouldn't you want to work for Jetstar?

Remmy - You are not worth anybody's time of day.

Oh and by the way, jetstarsux, people have been saying Jetstar won't be around very long for years now. And it's one of the best performing airlines in the region. In fact, it's the reason Qantas hasn't gone bust.

Granma, seriously your a docotor with bad knees? it still does not entitle you to sit in an exit row, its a casa requirement not jetstar, get over it. Go back and fly qantas you will get on well with the other crew, you can all have a good chat and knit some lines together.

Yes jetstarsux, do your home work jetstar made more money than qantas last FY, so if they are going bust qantas must already be gone??

@ Anonymous69 - Do you think you could make a point without levelling an insult at the person you are debating with? Frankly unless you learn this skill you will continue to lack any credibility.

Some months ago Jon Stevens from INXS was ejected from a Jetstar flight for apparently very little reason. As I recall according to the SMH article they actually taxied the plane back to the gate to eject him. He was on the way to Brisbane to sing at a flood relief concert. It seemed that he wasn't rude to the staff. What a waste of tax payers money involving airport police in such trivial matters- especially in this case where it surely would have been easier to find some solution for the old person with the health condition. And yes Jetstar made more PROFIT than Qantas last year- but this doesn't make them a quality organisation- most drug dealers made more profit than Qantas too. Jetstar are hitting the profit targets, but certainly don't seem to be hitting many quality of service achievements.

Ask yourself this question - why does one Australian treat another Australian so poorly.. especially an older person with a health complaint. Jetstar sucks.. but on the face of it the poor morale of jetstar staff seems to result in pretty dysfunctional social behaviour. Don't fly Jetstar

I've flown Jetstar many many times and never had a complaint - the staff have been great, and the flights have gone pretty much on schedule.

For the edification of all - CASA regulations on Exit Row seating
http://www.casa.gov.au/scripts/nc.dll?WCMS:STANDARD::pc=PC_91475

The fact that the OP had pneumonia by definition disqualifies the OP from sitting in an exit row seat, which row 1 is classified as. Normally JQ would refund seating fees paid, which is something that can be handled with a brief conversation to the call center. The fact that the OP was asked to leave the aircraft does somewhat suggest that the conversation with the cabin crew member was not quite as amicable as made out to be - whilst I've certainly heard of genuine cases where cabin crew have jumped the gun in calling for the AFP, surely this story sounds at the very least slightly suspicious.

I almost wonder what the incident report says. I'm sure it'd be an interesting read at the least

BTW - Joanna - the Commerce Commission is an NZ government body, which tends to take NZ related cases. I sincerely doubt that they'd hear Australian, Singaporean, Vietnamese and consumer complaints relating to flights booked in other nations not originating or terminating in NZ. The people you're advising would be much better served to contact local consumer bodies, which I can assure you Australia and Singapore at the least possess out of the international JQ network. I daresay Commerce Commission rulings have little bearing on rulings made in, as an example, a hearing before a member of Consumer Affairs Victoria

@ Anonymous on Fri, 29/04/2011 ... "and speak to the airlines customer relations department" Hahahaha .. I nearly fell of my chair reading that. Great advice, if infact Jetstar had such a "department". Having dealt with the Call Center I attest to their total incompetence.

@Really Really on Sun, 01/05/2011 - 04:26.... "Normally JQ would refund seating fees paid, which is something that can be handled with a brief conversation to the call center". A brief conversation? yeah sure. Every tried to get a refund out of Jetstar ?

@ Anonymous - so you've flown and never seen bad behaviour therefore it doesn't exist? It may be difficult to fathom but things can exist without you being there to witness them.

@ ReallyReally - yes let's all read the incident report and we can have meetings and pontificate about all the legal ramifications.. or alternately the staff on this occasion could have just tried their best to help some older customer/community member.

Frankly our society is sick.. it must be.. or at least the Jetstar work environment & staff morale is a sick environment.. to get the police and argue such trivia when all it would take is some consideration for some old biddy.. no matter how difficult that old biddy may have been acting on this occasion.

I think Grandma is right in one thing.. where is the common sense in all of this? There is NO common sense on this occasion.. It may make you feel proud but it should make us all feel ashamed.

@ReallyReally - I really really hope some similar event happens to your mother, or your grandmother.. or someone you care about.. maybe you'll wake up and smell the crap you're shovelling.. who wants to live in a world where we treat weaker members this way? OK so now find some T&C to tell me how I am wrong.. you can win that way but in actual fact we all lose..

@anonymous - I have actually had money refunded from Jetstar. In point of fact, I was a) formerly a member of the Customer Care department you claim does not exist, and b) issued refunds on numerous occasions

@Phil - You're a lovely individual to wish misfortune upon others, aren't you? I was referring to the OPs account that an amicable conversation about seating occurred before cabin crew members (most likely the CSM) requested the assistance of the AFP. In my experience actually looking at both sides of these cases (yes, cabin crew generally do have an account - I wouldn't ever argue that they are by any account angels - but at the same time, passengers can and do behave badly) Passengers behave badly often enough, in fact, that I take an account with certain holes in it such as this with a grain of salt - regardless of whether they come from an ostensibly vulnerable section of society or not.

Being elderly does not prevent one from being disruptive and abusive or mendacious, as I've unfortunately found while being employed within Jetstar Customer Care and bending over backwards to find appropriate solutions and investigating issues thoroughly. If it turns out that the OP was abusing and screaming at the cabin crew in a similar manner to a certain repeat complainer from Taiwan, would you believe cabin crew were not justified in removing the passenger Phil? Would you believe that this were evidence of a sick society?

I think not.

@ Really Really - well thanks for your explanation regarding the refunds. Can you shed any light on what seems to be the practice for Jetstar to take 2 or more months to issue a refund? I've had this happen twice and this website lists dozens of cases. Also regarding to my refund every time we'd ring we'd be promised vouchers and the like, then weeks later still without a refund told no vouchers. Maybe Jetstar could compose an incident report covering these incidents? Actually the practice seems more of a financial maximisation strategy than poor service.

I've experienced Jetstar staff's ignorance and appalling customer service skills first hand.. that's why I blog on this website- had Jetstar staff dealt with various matters reasonably I wouldn't be here.. I know for a fact how a heavy handed approach brings out the worst in people.. I'd say there is an element of this in this case.. Normally Granny's are nice people..hardly the types who need to be ejected from a plane by police.

Regarding Customer Care- interesting department name.. the form email I received from Jetstar a year back stated that complaints would take a minimum of 15 working days - that's more than three weeks, in fact it was about 60 working days before I received a phone call.. I wouldn't call that customer care- would you? Therefore if the department exists it should at least go under a different name. As Jetstar employs about 25% staff ratio to passenger as Qantas.. maybe there is such a department but very few are employed there.

I saw the video from Taiwan.. the argument seemed to be over a bag.. now how does a problem escalate where you have a big male pilot threatening some Taiwanese lady over a bag? What threat does a lady with a bag cause to a plane so that she needs to be ejected?.. I suspect all she wanted to do was take a seat and get to her destination. Read the newspaper case regarding Jon Stevens from INXS.. the flight attendant obviously just wanted to pick a fight that day.. how come we don't read reports and see youtube video's of other airlines ejecting difficult passengers so? How is it that the flight attendants didn't know how to give CPR on a recent Asia flight where an elderly man died in the toilet. The flight attendants apparently ignored a nurse-passengers pleas to break open the toilet and check on him.. and by the time they did he was dead.. and the Jetstar staff had no CPR skills. Isn't there a T&C you can quote somewhere where airline staff should know these things? I guess Jetstar is the only airline that gets the difficult ones.. Just like it must be unfair that Jetstar is the only airline with a website dedicated to complaining about their service.

Next time before you think about causing a scene remember being hauled across the tarmac by the AFP.
The cabin crew really aren't paid enough to put up with this sort of nonsense from belligerent passengers.
Your selfish outburst delayed everyone on that flight especially the crew who had probably already been working for hours.
In the future sit down, shut up and enjoy the flight.

@ Anonymous - How do you know it was a belligerent outburst by the behalf of this elderly passenger? Where you there? Could it possibly be the case that the Jetstar staff made a poor decision that day? Your last comment basically says it all- Jetstar staff show the general travelling public no respect at all. This is exactly why people shouldn't fly Jetstar..

this websites is great entertainment, the main prob with jetstar is that the cheaper the fares the more idiots can fly, you think the staff would wanna listen to ur shit if they could avoid it, cry me a river :( ur one of those idiots who sees a ticket and doesnt read any terms or conditions no matter how cheap the ticket is low fares means more idiots

Well Anonymous - considering you are so clever, surely you've had a lifetime experience of meeting people less clever than yourself so what's your point?