Empty Promises

Five months ago my husband passed away very suddenly. This was quite a traumatic event and as a result there were several flights he had booked with Jetstar that required cancelling. After calling to find out what to do I followed instructions and submitted all the necessary paperwork and waited for a response. None was forthcoming so I tried calling but as it was during the Chile volcano crisis I didn't get through on the phone.
I continued to try and call to no avail and with the demise of Tiger any contact with Jetstar was impossible.
This became too hard so my daughter took over in July and after 3 emails of complaint and over 8 phone calls we are yet to receive the final refund. I keep receiving emails to say it has been processed and will be returned to my bank account but this is yet to happen. I have given up over expecting the refund, it is quite insignificant but the issue that concerns me the most is that there is no government authority to adjudicate these matters or to ensure that action is taken to ensure airlines do what they say they will do in the fine print that accompanies every ticket purchase. It seems that if it is to their advantange then the fine print applies but not so for the customer.
Imagine if all customers were to boycot the airline for just one day, no passengers = no income then maybe Jetstar would listen to us the consumers and set up a system for handling problems that actually works!
I am flying to Melbourne this month and while Jetstar flies to Avalon close to my hometown of Geelong, I have chosen to fly with another airline that was very prompt in providing a refund in the above circumstances.
So long Jetstar, you have the potential to be a great airline but your customer service stinks!!!