Bought 2 adult tickects from Gold Coast to Newcastle. Cost, about $220 return all up. One passenger could not fly so called to change the name....thinking it would cost about $50.00. WRONG...............$270.00 to change the name on one ticket....21 characters to 18. It will be cheaper to drive. Their conditions are not clear and how to complain....forget it. Write a letter but nothing will come of any complaints. If they have a ration of under 10% complaints, thats good business. The can stick their tickets where the sun dont shine, I will not be cancelling so they dont have a chance to resell. Never again. Fly Virgin instead!