Booked and paid for round trip to Singapore in APRIL 2010.
Paid premium for "up front" seating - chose seats in APRIL 2010 for departure and arrival legs of trip.
Get an email yesterday saying that the flight operator was being changed from Jetstar Australia to Jetstar SIngapore.
Flight itself wasnt changed nor flight times.
Email says "click to accept" to print out new ticket / itinarary - you have no option, but to accept.
I print new ticket/ itinarary to see that our seat allocations are missing, log in online to find the seats we reserved in APRIL 2010 are now occupied.
I spend 55 minutes on hold to customer service to be told " too bad sir, its first in first served "
I explain that I reserved those seats and have email/printed proof of this and asked for them to explain why I am no longer in those seats - they tell me someone else has secured them due to the flight operator change.
They offer me a refund - I decline
They offer to push me further down the plane - I decline
They offer to push someone else from there "premium" seat further down the plane - I ask why I cant have the people in our seats pushed further down the plane - they explain they cannot do this.
I laugh and become irrate and frustrated that the customer service operator now develops a very strong foreign accent and can no longer "understand" me.......
They then tell me to lodge a written complaint to a PO BOX number when I ask to speak to a customer service/public relations manager......
Instead, I lodge a complaint via email - my case number has been issued and they will contact me within 15 business days..... just enough time to ensure Ill be overseas.
I will never fly Jetstar again.
FIRST IN - FIRST SERVED, they change flights on me and I get told "too bad"
International
Australia-Perth
Singapore-Singapore
Comments
I should clarify that we
I should clarify that we booked, paid and reserved seating in APRIL 2010 for upcoming flights in DECEMBER 2010.
They are a law unto
They are a law unto themselves. The ACCC are toothless tigers. As long as the so-called authorities let them get away with this shocking practice, they will continue to get away with it. Be careful, they might strap you to the wing. If I were you I'd give Ray hadley a call on 131 873. If you get on to him, they will fix it. Get on radio and expose this disgraceful treatment you have received.
I understand that Jetstar is
I understand that Jetstar is a budget carrier - but to pay premiums for additional/extra services and to not get them - is fraudulent.
Further more, to be told that I cannot speak to a manager or person with more authority is a joke.
Then the cherry on the cake - the "sorry sir, I cannot understand you" after speaking fluently and clearly with the same person on the other end of the line for the previous 15 minutes......
I called Ray Hadley about
I called Ray Hadley about them a while ago and he got straight onto Jetstar and fixed it. They suddenly took notice. Give him a call and see how you go - 131 873 is the number. Rays' song motto is "He can help you with your problem or any complaint". so get onto him or send him a message. www.2gb.com - click on Ray Hadley and then click on the feedback icon.
thanks carmen and RB - Ive
thanks carmen and RB - Ive sent him an email.....
typically, im not normally a "whinger" but if we all remain silent then this sub-par service becomes the widely accepted standard.
Well, my email to Ray Hadley
Well, my email to Ray Hadley didnt yield a direct response. Although if anything did air on radio, I wouldnt know as his show is not broadcast in my state.
Today, I receive an email containing 2 x $50.oo vouchers (for an airline that Ill never fly AGAIN - with more conditions and stipulations that limits realistic use - clever compensation Jetstar) followed by a mailed letter of apology.
This generic letter basically stipulated that weight distribution was the reasoning behind my preffered seating reallocation.
I think this is a load of bullshit - as the airline doesnt know how much I weigh and for the fact that the seats are already reallocated meaning someone else's weight is now occupying those seats.
The only thing I got of value out of the letter was the name of the Customer Service Manager - Mark Mirabito, whom I have emailed asking for him to make phone contact with me.
I wont hold my breath for the phone call any time soon.
Plain and Simple - Jetstar is shithouse.
Your a bit of a nuffy giving
Your a bit of a nuffy giving the operator a hard time. What if you were in his shoes? Trying to negotiate first class seats to make a bad situation better with some moron on the other line unwilling to get anything but their old crappy seats. You have made a very small issue very big. You don't deserve to fly Jetstar really.