Flight canceled, here's your refund(?) , goodbye.

I was supposed to fly with Jetstar on a direct (3hr) flight from Bali to Perth at 9.00 in the morning on February 5. Upon arrival at 4 AM (I like to be early) I noticed my flight was not on the board.
After calling Jetstar I was informed that my flight had been canceled. They offered me 2 alternative flights (with a disconnect in between) or a refund. The alternative flights were the next day either 1 AM or 10:50 am and both with a transfer which would make it a 13-15 hrs flight.
I found that unacceptable and all I was left with was a refund, which I haven't received until today.

Today I received this nice e-mail from customer relations (pasted below). I also only get a $100,- voucher I will never be able to use and no compensation for expenses made because of the flight cancellation.

I flew with Virgin Australia during my holiday in Australia and that was just without any problems and will fly with them back to Bali soon.

So I've never flown Jetstar and I never will and advise other people to save themselves a lot of hassles and pay just a little bit more and fly Virgin. (Jetstar prices are without checked luggage)

Reply from Jetstar
"Thank you for contacting us. We understand that your flight to Perth on 5 February 2017 was cancelled and that you would like us to provide a refund of your expenses.

I’m sorry about the impact this disruption had on your plans and that you weren't able to travel with us on this occasion. I’m glad that our telephone reservations agent was able to assist in refunding your untraveled flight.

I understand that you are requesting for your out of pocket expenses to be reimbursed. We have reviewed your request and I’m afraid that I’m unable to compensate you for any expenses you may have incurred. As outlined in the disruption letter we provided, we are only able to pay some limited expenses for customers who have opted to board the recovery flight. I can confirm that as you have not accepted to take the next available flight and that you have been refunded of the disrupted flight, unfortunately I am unable to assist with your reimbursement claim. If you have travel insurance you may wish to follow this up with your insurer to see if you are able to make a claim.

I am also concerned to hear if you weren’t offered a flight with another carrier on the day you spoke with our Telephone Reservations. When disruptions occur we do our best to assist customers to get to where they need to go as soon as possible. Recovery options may include flights from Qantas or with other partner airlines but with extremely limited seats and are subject to availability.

I have reviewed your case and I can confirm that unfortunately it was not available at the time of your call.

Cancellations are a common challenge across the airline industry and happen for a number of reasons. Your flight was cancelled due to operational requirements. While we understand the inconvenience this may have caused, we will always follow the appropriate safety measures for our aircraft even if it means we need to change our schedule.

When these kinds of cancellations happen, we do our best to get our customers where they need to go as soon as possible.

It is always disappointing to learn that one of our customers is unhappy with our service but without this feedback, it's much harder for us to identify where we need to improve so we genuinely appreciate your comments.
Please be assured that I will be including your feedback in my report to our leadership team.
As a gesture of goodwill, I’d like to offer you a complimentary Jetstar Travel Voucher to the value of AUD $100 for you to use on a future Jetstar service. The voucher will be emailed to you within 48 hours. Please take note of the terms and conditions printed on the voucher.
Bookings must be made through Jetstar.com or Jetstar Telephone Reservations within 6 months of the date of this letter, for travel on any available Jetstar flights at the time you redeem this voucher.
The voucher isn’t transferable and must only be used by the recipient. The voucher can only be redeemed in one booking, any remaining amount will be lost and no credit will be given.
I hope that you will use this voucher towards another booking with us and that you have a much better experience when you do.
Thank you for following this up with us. We hope that we see you again soon and that things go more smoothly the next time you travel with us."