Hanging Up

Seriously, what company in the world has the policy of hanging up on their paying customers? Are we supposed to trust these guys by jumping on their planes after they act like kids and hang up? As soon as you mention "can i speak to your supervisor", they hang up. Does Jetstar even know this is happening? I can understand them trying not to refund my Japan trip but hanging up! I am going to cancel my Qantas FF in protest.

The other thing in regards to Japan. I bought a ticket to go to Tokyo. They cannot carry out their side of the contract which is to get me there safely. If they cannot do this, i should be entitled to the return of MY money. Anything could happen over there and they don't care about safety - so think about what goes on behind the scenes in regard to cutting on safety.

I did not get angry at the guy who finally helped me on the phone, felt sorry for him but i will not travel Jetstar and try as much as possible not to fly Qantas. In a competitive world, they really know how to lose customers.

I hope both companies fail and burn.