Jetstar is the "budget" airline that actively steals your money!

I cannot believe how incredibly greedy this company is! Unacceptable. I will never give another cent to this crooked company.

Bought a flight last minute from Brisbane to Cairns. Advertised price was $120. After navigating the incredibly sneaky website, and paying the fee for 20kg of baggage, I managed to get away paying $150. Little did I know that Gold Coast airport, which is over 100km away from Brisbane airport, can be used interchangeably. So it wasn't until I arrived at Brisbane that I realized my mistake. Thankfully the kind staff at Jetstar did me the favour of allowing me to pay a $50 fee and catch the next flight out of Gold Coast, provided I could make the flight. Please Jetstar, you shouldn't have. You really, really shouldn't have:

Upon arriving at Gold Coast, I promptly paid the $50 fee and queued for the baggage drop. The agent at the baggage drop informed me that I was over the allowable limit for my checked baggage. Being familiar with airport procedures, I said "Ok, just let me put the excess into my carry-on." He replied by asking me to put my carry-on as well as my laptop (?!) on the scale. He then informed me that I was 16kg over weight. I reluctantly agreed to pay for it, until he informed me that it would cost me $240 additional. So if I were to have taken that offer, I would have paid almost 4X the advertised price at a whopping $440. Thanks Jetstar!

I went back to the help desk and there was a lot of hand wringing. And these THIEVES had the gall to tell me they were doing me a favour by bending the rules by letting me pay the $50. Thanks Jetstar! I've flown with a lot of bad airlines, all over the world, but your extortion game gives me a real appreciation for how good I've had it before.

Domestic
Australia-Gold Coast
Australia-Cairns

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We are sponsoring a friend

We are sponsoring a friend who is still greiving from the loss of his wife. and his son from Thailand who run a child help foundation. We booked them on a Jetstar flight on the 22nd september Bangkok to Melbourne. We received an email less than 24hrs before they were to leave that Jetstar had canceled the flight. No alternative was offered! We were told first come first served check at the Jetstar desk. Absolute rubbish and that little man CEO with an Irish accent can boast how this company and him make profits.