Jetstar Staff Are A Bunch of Disrespectful, Wanky Idiots!!!

they have no heart i said the other day they where all away on customer service traing day, or the company dont believe in it , that should of been a silly little mistake they could of had a laugh and swapped tickets over for some good PR which they could use alot of. Jetstar, have a heart and give a refund.

they wont give you the steam off your piss. theyr are snakes and crooks. NEVER FLY JETSTAR!

Seriously, I fully admitted that it was a stupid mistake... but I thought that it would be better for them as a business to charge me less than $340 just to make me feel better... Basically, I was like - here, take $200 and let us get home tonight.. seeing that it wasn't a full flight, besides it was delayed anyway so they weren't so perfect after all. You know what else they said??? They looked over to their right and said.. "WHY DON'T YOU GO TO VIRGIN INSTEAD? Go buy a ticket from them if they have it." WHAT??? Go to Virginblue? You lot are absolutely crazy!!! You'd rather not take the $200 I was offering, have the empty seats on the plane, and leave us completely stranded overnight with nothing else but clothes on our backs and mobile phones? And then even when we'd changed our minds and succumbed to your conditions, you then change your mind and NOT SELL US ANY TICKETS to get home??? OMFG I could not believe what I was hearing!!

So we had to stay overnight because the customer service guy in Manila could only sell us next day tickets in the arvo.

Basically, GEORGE the heartless manager wanted to teach us a lesson never to make any mistakes or pay the hefty price for buying Jetsaver Light. Well guess what? The only lesson I've learned is to NEVER FLY JETSTAR ever again... I have a 6pce band and we will never fly jetstar on our Australian tour!!! So you lost many potentional customers, over a measly $100 of fees that you didn't want to waive. The mistake we made was a matter of one click.. and one letter - chose May instead of Mar!!! You have no idea what business is all about. Jetstar just close your operations because you SUCK BIG TIME!!!

Yes none of it makes sense and it's hard to believe.. I had a problem as a result of a fault in the Jetstar website over a year ago, and I've followed this website ever since. Everything Jetstar does is profit motivated.. they do their best to disqualify travellers by enforcing their T&C's thereby keeping the full ticket price including taxes. This is their idea of good business.

You will notice recently that Jetstar enjoyed record profits. Basically Jetstar management are the Rupert Murdock's of Aviation in my opinion. I predict Bruce Buchanan and David Hall will retire on a mulit-million dollar bonus sometime in the near future.

Jetstar staff are completely disempowered, they seem under-trained, they often work for third party agencies, and the company culture seems to encourage a nasty work ethic toward customers. Basically I think most Jetstar employees are just rats in a maze- powerless to go beyond the strict business principles Jetstar enforce.

The company has used it's experience in the aviation industry, and knowledge of human and customer behaviour to build an airline that enjoys low costs, high profits- but sadly lacks in any quality of service. It seems they simply do not care. I wouldn't have ever thought an Australian company would behave this way- but after following this website and reading various news articles over the past year - this is my only conclusion.

When it comes to hospitality, travel and tourism- sometime in the near future - Asia will leave Australia far behind. Next time - take George's advice and book Virgin.

And we fully wanted to book virgin but we'd missed the last flight, plus we had our car parked @ Avalon. Virgin only flies to/from Tullamarine and Tiger only flies to/from Avalon once a day at 9pm or something everyday.

You are absolutely right about Jetstar's staff. They seem like they are not valued and therefore pass this on to the people who are the most integral part of their business in the first place - their customers.

I actually want them to keep acting this way, treating their customers like they're second rate citizens, so that people quickly latch on to their unfriendly business model and stop flying with them.

I'll try to see if I could follow up and make a formal complaint against George and staff.... see where this takes me.

Jetstar is a budget airline. Budget airlines make money from sticking to strict policy and charging fees. If you want more discretion to be exercised book Qantas next time. After all it was your mistake. Sometimes you just have to suck it up and learn for next time.

yeah yeah yeah Jetstar are budget - this gives them a licence to charge anything, cancel anything, reschedule anything, not answer the phone, not respond to letters of complaint, and be rude and abusive to customers..

in this case it was the customers fault.. surely Jetstar staff could have dealt politely and with courtesy on this issue.. It's the tourism industry after all.. and whilst domestic travel is up- overseas tourism to Australia is at an all time low.. could it be that Australians are no longer the happy and friendly people as once regarded? Apparently not

Virgin is not as strict at all.. they're discreet. What you get for sticking to bullshit policies and conditions is YOU LOSE YOUR CUSTOMERS!!! Great money making scheme huh? In fact.. GENIUS! NOT!!!

They can stick it up their arse but I'm never flying Jetstar for the life of me AGAIN!!!!

In addition... What this taught me is to never make a mistake with OTHER budget airlines... cos yeah as I said multiple times, Jetstar is not getting any of my business.. personal and work.

The thing is that, the counter service people were SOOO rude. The manager George, just stared at me BLANKLY... as if to say "Yeah yeah I've heard this all before and no matter how much you argue, you're not getting what you want." Then to look over to Virgin and say, "Why don't you go to them?" is THE MOST stupid business move EVER!

Virgin is not a through and through budget airline. They also charge more for their tickets. Don't buy the basics and expect the same. I agree it's not excuse for rude staff, but we're only hearing your side to the story. I bet it went something like this:
You realised your mistake and asked them to fix it for you. They politely said they can but here are the charges. You ask them to waive the charges because its a mistake. They say they can't do that. You become irrate and start an argument. The staff become rude...
I've seen it all before.
Like I said, suck it up. They are not a charity. You learned a tough lesson.

Ben, they should learn a tough lesson... Jetstar knows they're in the shits with their clientele that's why they established "Customer Satisfaction Guarantee" or some crap. They were wrong because they have lost at least 2 customers who own a business that involves flying more than 3 or 4 people at once on a national tour... and Virgin IS a budget airline. $10 more for a ticket is HARDLY non-budget.

You should change your mindset. That mindset feeds into this system and these big companies will never change the way they treat people. You do not owe anyone who take your money and work towards nothing about solving problems when they arise. I was buying a ticket, not gambling at a casino... where if something went wrong, I should never question what I get for my hard earned money.

Let me ask you.. if you had your own business... you have stock that will go to waste if no one bought it in the last 10 minutes... would you rather let it go to waste and get zero $0 or sell it for say, 40% less if asked (knowing future business and client relationship is at stake if you didn't sell it)?

... I never became irate, never raised my voice.. actually no-one raised their voice at all, it was like a 2minute discussion because they were unmoving and unforgiving - no empathy whatsoever. I said they were rude for telling me to get back home in 2 months! Is there a need to tell me that? Seriously??

I didn't ask them to waive all the charges, I asked for a middle ground. COME ON! If you side with them then you and the people who think like you keep them in business!!! What kind of morals do you have if you prey on people's mistakes as a business?

Also to add... if it was IMPOSSIBLE to waive the charges, then why did the customer service line do it? They waived $100! So the difference was, George the fake "customer service" manager who has no intentions of serving his customers, had no discretion whatsoever and setting a very bad example to his already ill educated staff.

@ Ben - Banks aren't a charity either.. and recently we've seen Class actions where the banks have backed down and reduced a range of excessive bank fees. Were the bank fees Ok to begin with? Of course not. They were gouging. Are Jetstar fees reasonable? Of course they are not. As it is Qantas have recently been charged with price fixing. To some extent Qantas/ Jetstar management are corrupt. Hopefully one day soon someone will challenge Jetstar in a legal way over excessive fees and charges, and over cancellations with little notice and refunds that take months. In the mean time - it hardly excuses these business practices. Both Banks and Airlines don't only exist for profit - they exist to provide a neccessary service to the community- and should be held accountable in this regard. Defend it any way you like - but monkey business is monkey business. In the meantime - Fly Virgin.. yes they are $10 more but cheaper and better in the long run. Spread the word.

looks like virgin will be the winners i will never book jetstar again

Its very simple. Virgin charge more for tickets and change fees etc (and its quite often more than just $10 more expensive). Because they are regarded as in between budget and full service, they exercise more discretion with customers in situations like yours. The fact is you won't get the same benefit of the doubt (as often if ever) from the likes of Jetstar and Tiger. Now that you know this, go ahead and make your decision to book with Virgin. Of course, none of this would have happened if YOU didn't make the mistake (and then blame the airline)

And none of this would happen if Jetstar had reasonable fees and charges, and polite staff.

Ben.. do you seriously work for em? Or you are the disappointing people who keep businesses preying on mistakes/misfortunes yet they delay/cancel flights left right and centre...

None of this would've happened if I just kept with Virgin who I fly with all the time.

It tests their morals when mistakes happen, i'm GLAD I made the mistake!!! So take your stupid beliefs and stick em where they belong because I've made up my mind COMPLETELY

I will NOT pay $340 for one click mistake... SUCK THAT UP!!!

you dickhead accidents happen have a heart

@bronco exactly! what gives companies the right to take people's money, promise services, yet protected by law when they cancel / get delayed / make momentous mistakes... yet when there's a genuine mistake from people they make money from, they demand 500 - 1000% more money!

I will never travel Jetstar again!

And FYI, BEN, Virgin IS a budget airline!!!! Look it up.

Jetstar sells $39 tickets from Melbourne to Sydney yet their planes still aren't full.... maybe "DontFlyJetstar.com" is doing a great job spreading the word!

as an ex jetstar employee you have to understand that it isnt the staff's fault some of the airport staff can admittedly be sh*t at their jobs but you guys are blaming all staff and the fact is I was in the Melbourne call centre before it was outsourced we worked so hard to help people who required it but policy held us back. The policy is strict but it is all outlined within terms and conditions and when we could we would be flexible with it. I loved my job and worked very hard to keep people happy but when i was abused it was difficult to want to help would you want to help someone who began a conversation by screaming and abusing you? we are people you might hate the company but try and remember your speaking to a human being i find it ridiculous saying this but treat people the way you would like to be treated. you will actually get more out of it. and please listen carefully to what they're saying if it costs more its not their fault they are given the amounts by head office the system automatically generates it. I'm sorry about this airport staff member he sounds like an a**hole but if you would have checked your itinerary within 24hours and called they could have waived change fees and only charged fare difference it is a policy of jetstars. so with all carriers from now on i strongly recommend double checking your booking just in case.

goodluck for future travels.

@ Anonymous - as an ex-customer I'd like to express the same sentiment.. I've felt less than valued by a number of Jetstar staff in the past.. and it is the customer who pays.. so surely in that regard to customer deserves a modicum of respect.

I can see that Jetstar would be a crap company to work for.. you're better off without them surely.

Pfft @Anonymous.. customers don't even have to be screaming and shouting and being all agro to get no help from Jetstar employees.. they just have to be customers. I don't buy anything that you just said. Strict policies shmict policies... people make policies and this is to make as much money as possible.. yet stupid Jetstar staff don't seem to understand is that if you don't give customers a fair go, they will WALK or worse yet, create a website such as this! DONTFLYJETSTAR.COM.

It's customers that keep you in business.. you are working for your customers, their money pay your wages and keep you in a job, not the stupid policies!!! Remember that for any of the other companies you work for. You must always be open for negotiation! Like I offered $240 instead of $340 and we'll take the 2 seats left on that flight.. Jetstar said "NO". So basically, it chose the route of NO additional business for the night, as well as NO more business from the 2 customers they rejected as well as their colleagues, contractors and families. EVER. How would you like THAT for POLICY???

Dear obviously highly moronic jetstar hater again companies have policy you lose your job if you do not abide by them, it is like society has rules if you break them you go to prison or gaol.

Go ahead make you insinuations about ALL jetstar employees being idiots the majority of the ones I worked with were in completion of their doctorate or masters degrees at university, but despite this fact WOW how stupid are they that you have the inability to read??

I was not defending jetstar nor was I defending their staff but you my ignorant friend are what is wrong with the world, you make life unpleasant and rant and rave over nothing. People like you are the reason companies have policies.
After reading your entire comment I must also ask have you ever actually worked in customer service or any kind of business?? Because surely you would understand that people have a tendency to ask for incredibly ridiculous things an airline is not a Middle Eastern shop front you cannot HAGGLE with them and asking an employee to do what you want so they can "make more money" I’m sorry but that’s nonsense people get FIRED for less…it is not you customers who pay us it is the company itself…your ticket doesn’t mean much.
Go to head office about their policies not their employees!

ANONYMOUS? Seriously.. get back to your hole full of stupid airheads and dumbarses!

YOU are the type of people that should not be working at places like Jetstar. You love saying no to others and gain what in your little head is POWER by saying.. NO it's our stupid company policy.. Sorry I don't make them.. blah blah blah. Please I didn't even read your obvious BULLSHIT in full above. Why? Because ANYONE CAN BEND POLICIES WITHIN REASON!!! You are a sorry arse excuse for a turn with no LOGIC.

The dude in customer service waive the fees for me... GUESS WHAT??? HE DIDN'T GET FIRED!!!! YOU ARE A TOOL! It must suck to be you.

Go away because you are not welcome at DONTFLYJETSTAR.COM if all you can say is nothing but STUPIDITY and weak comeback with your bullshit "get fired if you break policies".. Just in case you didn't know.. companies waive their fees all the time and it's in their DISCRETION when they do that. JETSTAR staff in Australia that I've been dealing with obviously have no idea what that means!!!

JETSTAR staff in Australia should just work at a their local supermarkets with the way they carry on. When I had the problem in Sydney, it took the manager George a few minutes to come over because he was gasbagging with his staff about other people. SO UNPROFESSIONAL.

Too bad for Jetstar, even when the customer service guy from the Philippines who was empathetic could not make it right for the rest of Jetstar. And then I come to a site like this full of disgruntled customers sharing their nightmare with a hungry vulture who took their money but not give them the service that was promised.

Keep up with your stories and also, Jetstar fans/workers... stop going on here and defending your company! Unless Jetstar imparted some of its dirty money with you and that you are a millionaire now for taking advantage of people's needs and mistakes.

Jetstar Hater you make a bigger tool of yourself with every post. Like anonymous said, airlines like Jetstar and Tiger are not your random market stall where you can haggle for the best price. They are operating on minimal staff and facilities and there to makes as much money as possible by charging in accordance to their fare rules and conditions of carriage.
I've said it before and I'll say it again. If you don't like it, build a bridge, get over it, and fly another airline next time.

Your words are WORTHLESS. Why do you come to a site with disgruntled customers, ONLY TO KEEP ARGUING WITH US THE SAME WAY THAT Jetstar in real life argued with us????

Like I said, GO AWAY! SHOOOOOO... this is DONTFLYJETSTAR.COM as I said multiple times... why the hell do you even care to tell us "fly another airline".. WELL NO FKIN SHIT SHERLOCK!!!!!!!!!!!

GET OVER YOURSELF! and go elsewhere.. or make your own site called I-LOVE-BROWN-NOSING-ON-JETSTAR.COM

Actually Ben - these airlines don't get to write their own cheques.. every business has to abide by fair trading laws.. an airline licence, like a bank licence is a rare commodity.. they provide a neccessary service in a modern economy/society.. just like McDonalds serves substandard food that we should get angry about, and Coles and Woolworths and the petrol companies conspire to control prices.. we shouldn't just swallow what Qantas or Jetstar throw our way.. Just because they publish some terms and conditions - doesn't mean ordinary people cannot comment on these on a website or anywhere else..

Jetstar are making big profits.. don't be a puppet for them..

Phil, when I found this site, I was so glad that there is an avenue for the victims of the wrath of poor customer service that is Jetstar. The last thing I want to read comments from are the same type of people who sounded like robots chanting "terms and conditions" to our face in the first place. I have worked for call centres in my time and I fully understand how business and client rapport work.

I really do believe that Ben is not an individual who understands business concepts any deeper than what they're told. Which is fine but I expected managers to know better.

@ Jetstarhater - yes I agree.. I've not booked with Jetstar in almost a year, and I'd dearly love to quit this website, but i feel like the automatons just want to keep blabbing on about T&C's as if these are some God given immovable object.

What I do know is that Jetstar are making big profits- in an industry where most full service airlines are bleeding from the wallet. I have been told by a reliable source that 50% of Jetstar profit comes from travellers who pay for a ticket and don't fly on that ticket. I can't substantiate this claim but believe it to be true.. it certainly is conceivable as most airlines are lucky to work on 5% margin.. so a travelling customer delivers 5% profit, a non-travelling one delivers 100% profit - including taxes which don't need to be paid to the airport authority.

Jetstar have outsourced and minimised training for staff - recently an old man died on a flight and the Jetstar staff didn't know how to give CPR. It was reported in the SMH. Also reported is how Jetstar seem to be rushing pilot training, and trying to exclude expensive experienced pilots in favour of cheaper trainee pilots. One Jetstar Pilot trainee in NZ is paid in NZ dollars but has to pay for his training in AUD$. It is exactly like the information in a recent Michael Moore movie.

Personally I'd rather pay more for a ticket and have a quality Australian airline - so why do Jetstar want to be so cheap? Market domination - so they can put competitors out of business and have the market to themselves- surely this can be the only explanation. And like the big banks - these Airport managers will retire on multi-million dollar bonuses, and the passengers and shareholders get a profitable but substandard airline service.

What I also believe is that Jetstar management know exactly what they are doing, their knowledge of human behaviour, and their low staffing of check-in counters, and their cancelling of undersubscribed flights and rescheduling of others ensures that a certain percentage of tickets never get flown on-

Sadly many Jetstar employees seem to be a 'maze rat' and defend the company, and sadly a large number of consumers are enchanted by cheap prices and $1 ticket sales and the like so there's no shortage of punters.

I am a big fan of budget airlines - I am no fan of Jetstar. Want to upgrade your booking on Airasia to included a heavier bag? You can do it online- not so with Jetstar.. you have to call them and pay an arm and a leg. Could they do this online? sure Do they want to? Obviously not.

I guess they're working on the lowest common denominator paradigm. I've always used Virgin but thought I would try Jetstar and how wrong was I in my decision.

These profiteering corporate conglomerates have no conscience or have fully convinced themselves that what they are doing is right. Don't ever take this site down because I see a lot of people are genuinely disappointed and angry and need a place to vent their frustrations.

Jetstar can do anything they want as far as T's & C's - bend the rules, waive fees etc - but as per my conversation with George the counter manager, he agreed but he just didn't want to.

Well aren't you silly for not checking your tickets when you booked them. I am sure that if you called Jetstar straight away after you had booked the ticket in error, they would have been able to change the flights for you.
They are not the idiots in this case. You were the ones who made the mistake, did not realise it, sorry Jetstar is not to blame. I love how you fly low cost, yet want all the perks of a fully flexible fare. My friend pay the higher tickets and then you can complain if they wouldn't change, but in my opinion...stiff
Sorry but I would not expect any airline to spoon feed you when you were the one totally at fault

JQ - Have you ever made a mistake?

JQ nothing you say is valid in this site. This is "dontflyjetstar.com" so piss off and by the way,... you're still A Bunch of Disrespectful, Wanky Idiots!!!

Im sorry, but if you wan't flexibility you have to pay for it... Purchasing tickets on Jetstar??? Id say its your own fault.

Nope it's NOT MY OWN FAULT. I will never admit to it as even a MISTAKE. So suck that up along with anything else you're sucking. Jetstar employee just go and get a life "JAMES". I can't believe you read this far! You're not welcome here idiot!! ..and by the way,... JETSTAR is still A Bunch of Disrespectful, Wanky Idiots!!!