To jetstars CEO David Hall, another very bad jetstar story !

I wrote the letter below to jet star ,later they called me by phone and lied to me , they said it was company policy that you must have 6 months on your passport to fly on a jetstar flight , but my wife read the conditions of carriage and there is nothing that says this ,their conditions of carriage says that it is up the the passenger to make sure that they comply with all the imigration requierments of the country they are traveling to and my wife fully complied with this .
also they told us that they could not stop the sick women from flying , but she clearly breached at least 3 rules in their conditions of carriage and should never been alowed on the plane , so my wife who fully complied with all jetstars conditions of carriage had to fight to go on our dream holiday and the sick women in phuket who clearly breached at least 3 rules on their conditions of carriage was allowed to fly no problem !
All so they still have not found our stroller and will not pay us for it even though it was only $350nz dollars . you would think all the stress they have put us thru they would do the right thing , after all they checked the stroller they tagged it and they lost it !
i have writen to jet star wanting to know why they lied to us and where is our stroller ,but they do not answer my emails now , is this how they deal with their customer problems .
They must be they only company in the world who don,t let their customers call customer services .
and baggage services never give you a contact names or a contact number in their emails .
I KNOW JETSTAR FLIGHTS ARE CHEAP BUT DO THE STAFF HAVE TO TREAT THEIR CUSTOMERS SO BAD ?

THIS IS THE LETTER I WROTE TO JETSTAR : Me and my wife had the worst customer service ever on any airline with jetstar .
First my wife was told on check in in auckland that she could not fly as her russian passort only had 2 months left on it on her return to new zealand , The stress this caused was so bad as we had payed for business class flights, all our accomodaion and we had family meeting us in phuket form another country .
The checkin girl was wrong as for the last 2 years russian passport holders can travel to thailand with a passport valid for their stay , not 6 months like the checkin girl keeped telling us , why should we have to fight with a checking girl to able us to go on our dream holiday with our 22 month old child , My wife fully complied.
3 times i have had the call centre to write to customer servies and still no one calls !! so who can i write to to complain about customer services ?
why can not jetstar customers contact customer services by phone ? if you care so much about your customers !
so after a fight with the check in girl , my wife made her get a manager , the manager when to Qantas and she came back and said they say you can go ,you were right ! no sorrys or any thing ! then the checking girl put us on the first row of our flight from singapore to phuket and the pilot would not fly the plane because we had a infant and it is not alowed , the plane was full they had to try find poeple to change seats it was late every one was tired , i was just more stress ! this is just madness !
then we keeped getting told we could get our stroller at singapore and when at singapore both ways they said we can not ! does any one at jetstar know what they are doing ? (and they lost our stroller )
you would think that it would all end there and coming home would be better , but you would be wrong !
coming home we went to check in for our flight and got told by the checking girl in phuket all flights to new zealand was cancelled due to snow ! told her no snow in auckland , she said all flights cancelled and we would have to clear imigration at singapore and check in for the next flight when ever it went , problem wife has russian passport and can not clear imigration at singapore , she can only transit , took 1 hr for her to make phone calls to singapore and then told my wife she could not get in to new zealand with only 2 months on her passport !!! this is just insane ! she is a new zealand resident !! train your staff please !! more stress for us .
so she gave us boarding passes to singaore and then told us to check to see if or when the flight to auckland might fly at a jetstar transfer desk , when we went to the jetstar desk and asked about our flight a rude man told us "what are you talking about the flight was never cancelled ! and when we ask why they told us in phuket it had he just said go to your gate and would not say any more .
and what was worse is that when we were checking in for our flight in phuket the was a women behind us waiting to check in for the same flight so sick she had to be brought in by weel chair and she was vomiting the whole time in to a plastic bag !! and they let her on the plane !! does jet star think it is ok for pasengers to have to stand with ill people vomiting ?and then fly with them so every one can catch what they got !
you would think that was all but no it seems business class pasengers on jet star get it all !
the food on the plane was the worst airline food i have ever eaten and even the pasengers around me said it was not good .
but wait there is more on arrival to new zealand we find jetstar has lost our stroller ! and even now we still waiting to get it back .
we want some answers from jetstar !! we want a sorry !!
and just so you know we have checked again once we got home, there is no online system that we can find that says a russian passport needs a min of 6 months to go thailand .
the stress the jetstar causesd us was so bad !
and it is still going thanks to the very bad customer services .

from steve clark

Just want to say sent the last fax to jetstar for the lost stroller today , they emailed and said they will put the money in to our account in 15 working days , not bad only taken about 3 months to sort !