Decided to fly down to Melbourne for the Easter long weekend...Flight was initially due to leave 3pm Friday 22/04/11 - was sent a text in the morning saying the flight's been delayed and will now leave at 4.30pm. No dramas there.
Get to the airport, check in, get to departure gate before 4pm and confirm with staff that the flight will indeed be leaving at 4.30pm. 4.50pm rolls by and everybody's still waiting to board. An announcement is made - "Jetstar flight JQ35 to Melbourne has been cancelled due to insufficient staff." Guess a few staff members must've chucked sickies that day...
We're all told that we have to go through international arrivals (as the flight leaves from international terminal), pass through customs (even though we haven't even left the airport) and go up to the check in counters to re-book our flights. We all get there, line up, only to find out that the paper work hasn't come through and that it'll take approximately 20mins to sort out. 40mins later and we're all told that we'd have to line up at a different counter to get our flights re-booked. We refused to budge and eventually, after almost an hour of waiting in line, the paper work came through, we were transferred to a Qantas flight scheduled to leave at 7pm and told that my taxi fare from Melbourne airport to my hotel will be reimbursed - all I had to do was fill out a form and fax it with a receipt.
Yesterday and today, I try and fax that receipt to the fax number given (03 9349 5116) and lo and behold - it doesn't work. Fax line is either "busy/no signal." Flown with Jetstar 3 times - and they've messed up twice. Never again.