Laughing matter

its funny too see this website has been around for ages telling people how bad jetstar is, and the reason why you guys are still flying with them..?
because they are cheap. I use to work for jetstar and the amount of complaints that would come through via you customers saying I am never flying jetstar again, 3 months later they have booked 4 more trips and paid $50 each way, your paying for what you get.. hence BUDGET airline..?
and what you all complain about is in black in white called terms and conditions, take the chance to read it, you know what you have purchased and what it covers!

Domestic
Australia-Melbourne - Tullamarine
Australia-Gold Coast

Comments

you "use" to work for Jet

you "use" to work for Jet Star, did you...
then they fired you because you can't spell.

No, cause you dont realise

No, cause you dont realise the people have never seen this site, and they post there's on here, dur.
As i said if you "jetstar" worker was reading them (which jetstar dosent) which leds to more complaints like those "5 months later, no reply", you should get off your ass and deal with them, and change or you wouldnt be such a crap airline, and wouldnt be dealing with complaints every 5 seconds". Do you actually read the terms and conditions your self?

No, diddnt think so. Get your crapstar disease away.

Don't remember reading

Don't remember reading anything in the terms and conditions that mentioned we paid for piss-poor service and rude staff...Or is that just part of the magic of flying with Australia's worst airline...?
Thought so.

I still work for them, and

I still work for them, and the argument BUDGET AIRLINE BUDGET SERVICE is crap. You pay less for your seat and to cover the cost food, drink entertainment etc isn't complimentary. Customer service however costs nothing, and ensures return customers.
OP, you'll find that most people (myself included) don't always read the fine print. Most of the issues here are not policy, but the way in which problems are dealt with (or not dealt with).
Attitudes like yours are the reason this website exits.

You have to pay for food, and

You have to pay for food, and drinks, and entertainment? bhahaha there is none, the only entertainment is a jq staff member on board yelling people.
HAHAHAHA you make me laugh, you think cause of peoples attitude this site was made? LOL!!! Maybe you are part right cause we are sick of crapstart and jq's attitude is shi*. It was formed cause of crpastarts terrible, rubbish service, oh wait what service.

Attitudes are exactly why

Attitudes are exactly why this website exits. People who have a good attitude toward work provide better customer service that someone who just doesn't give a damn. Policies are (within reason) flexible. Maybe some people just enjoy being nasty.
You think no entertainment is frustrating? It is 10 times more frustrating not being able to offer it. I understand it is disappointing, frustrating and a piss off, but that does not make me "a stupid cow" with " no idea how what customer service is, how dare I run a cabin with no entertainment".

@ Kristy - What proof do you

@ Kristy - What proof do you have that anyone contributing on this site still flies with Jetstar?

None.. Go self justify somewhere else.

yeah, also go self fuckify

yeah, also go self fuckify yourself!!

Hey Kristy can I have fries

Hey Kristy can I have fries with that and upsize my Mc Slurry.

It doesn't hurt for someone

It doesn't hurt for someone in a customer service role to be polite an smile once in a while. And to some extent budget airline should not automatically mean crap service. However, airlines that charge more for tickets will generally employ more staff and offer a better service which is of course how they justify charging more in the first place. One can not expect the exact same level of service from a carrier that runs on minimal costs as a carrier that charges more and employs more staff under less pressure an offers more standard inclusions with their basic tickets. Many Australians don't understand the concept of budget air travel and will automatically associate not getting what they want (against fare rules, terms an conditions etc) as bad service. So I do believe that you get what you pay for. But that doesn't excuse rude behavior.

@Kristy.. it's funny how you

@Kristy.. it's funny how you have a massive HOLE IN YOUR HEAD! We DO NOT FLY JETSTAR!!! The people on here post for the first time after they experience the shittest time they've had with an airline... and they're NOT FLYING JETSTAR AGAIN.

Go get yourself some braincells!

Kristy congratulations for

Kristy congratulations for leaving Jetstar, when did you realize that McDonalds paid better and treated their customers better? or were you abandoning a sinking ship? What is your definition of "Budget Airlines?". Have you ever flown with Jetstar? If I were you I wouldn't admit to being a former employee of Jetstar because the lawsuits are coming. Hey.. maybe you were a former manager for Jetstar that means you can work as the french fries cook at McDonalds instead of a cashier. WoooHoo!

I hope you spelled your name right on the application. LOSER!

Tried Jetstar ONCE....never

Tried Jetstar ONCE....never again. Rude staff on the ground, in the air and apparently (no personal experience) rude call centre staff as well!

Until Jetstar pay me the

Until Jetstar pay me the moeny the owe be I wont be flying with them. Just got back from Bali. Flew Air Asia and Virgin. I'll be also recommending these carriers over Jetstar to my friends and telling them about the woeful customer service. Honestly they are living in the dinosaur age if they think that cutting on customer service and not refunding peoples money immediately pays in the long run ?

It's the fact that they are

It's the fact that they are quick enough to take our money but when they have made a mistake and owe us money back it's a major fight. Every time I phone they haven't got a clue what I'm talking about so have to go through it all again and it's we'll contact you in another 7 days or 15 days (and i have to phone them again anyway) and money I was meant to have within a week is now 5 weeks. I'm not holding my breath I'll get it anytime soon. Absolute crap!

Funny how often I have to

Funny how often I have to explain that the 'Terms and Conditions' you preach about whenever there's a complaint, no matter what and how much is written, are NULL AND VOID when they breach the rights of consumers and all the issues with lack of refund, purchasing a ticket that isn't fit for the purpose it was intended for without compensation (flight changed or cancelled without refund or alternatives) do indeed breach those rights.

The wolf you're crying for is toothless.

We're paying for arrogant

We're paying for arrogant staff miscomforts? We're paying for delays that were longer than they realistically needed to be (i.e. 3 hours for a 30minute fuel refill)? We're paying for our luggage to be handled by monkeys?

Most people fly with Jetstar because they want to hop on the plane and happily await their destination, 'stress-free'. No worries about in-flight meals, entertainment, no fuss with carry-on luggage etc. We're not paying to be treated like were criminals being exported to a new detention centre.

I don't expect good service from Jetstar, but I shouldn't have to expect third-world service.