I got a text message last nght from Jestar saying that our flight from Gold Coast to Tokyo the next day (today) on April 14 was cancelled - I thought this was a joke. We had booked this flight about September last year and pre-paid accommodation and a 5-day hiking tour that starts on April 16. I got onto the live chat and was told to phone Jetstar - they didnt proivde a phone number and i couldn't find the number anywhere on their website. i had to google it. Eventually i got put through to someone who told me that the flight was indeed cancelled . what a blow to this holiday we had really looked forward to for such a long time. How could they do this to people???!!! She told me they could issue a refund. I told her we had a 5-day tour booked & accommodation etc - she didn't really care. We didn't want a refund - we wanted to go on our holiday! She offered to put us on a flight that went ool-mel-cairns-nrt - probably a 30 hour journey. That would make us miss our tour. My husband didn't want to spend 2 days travelling with what should be a 9 hour flight. The phone operator refused to transfer me to her manager saying there were no other flights -
NOT GOOD ENOUGH JETSTAR. SHE SAID I SHOULD USE THE LIVE CHAT TO GET OTHER OPTIONS. I SAID I USED LIVE CHAT AND THE only option i was given was to call Jetstar. the phone operator (can't call them customer service because there is none) told me i didnt use the live chat - basically calling me a liar. I said i have the transcript here and don't call me a liar. We have ended up booking Qantas flights from Brisbane at an additional cost of $3000 and lost one day of our holiday as we won't get there until tomorrow night. I'm sure there are lots of people at the airport today left stranded and terribly disappointed THAT THEIR EASTER BREAK HAS BEEN RUINED BY JETSTAR.
I cannot believe Jetstar would cancel an international flight leaving passengers stranded. This is either very bad maintenance, planning or JUST PLAN INCOMPETENCE by Jetstar.
I WILL NEVER BOOK A FLIGHT WITH JETSTAR AGAIN