Never got my statement for a flight that JETSTAR cancelled.

I was due to fly from Sydney to Osaka and transit at cairns on the 3/02/11 HOWEVER, im not saying its jetstars fault Cyclone Yasi hit. The news and all the weather reports already said that cairns airport would be closed the night before and on the day early in the week leading up to my flight. I called 2 days before hand to ask WHAT IS HAPPENING TO MY FLIGHT? To no avail a STUPID customer representative said it was going as planned and nothing has changed and ASSURED me that the flight was going according to schedule. The day before i was due to fly out, we get AN SMS from jetstar saying our flight has been cancelled. I called up jetstar IMMEDIATELY and waited WELL OVER an hour to finally speak to someone. I saw that flights were still going to Osaka via the gold coast and i already have reservations booked and paid for in advance. I asked to be put on that flight, the customer representative did a fantastic job putting us on a flight from gold coast to osaka BUT NOT FROM SYDNEY TO GOLD COAST. i said how am i supposed to get to gold coast from sydney and he responded, you said put you on the flight from gold coast to osaka and thats it. WHAT AN IDIOT! i asked to get a flight from sydney to gold coast, he said all the seats were booked out, HOWEVER on the website they still had seats available. I genuinely think they were being stingy that they didnt put us on a flight from sydney to gold coast, so we had to purchase a ticket from another airline. It got worse. We were due to depart gold coast bound for osaka roughly at 10.30am on the 3/02/11, however it got delayed TWICE!.

Whats worse when i originally called to get our flight changed from sydney to osaka via gold coast, i SPECIFICALLY asked for a statement for i could make a claim with my insurance company. The guy only gave me a partial refund for the seats i had paid for, THATS IT! i called jetstar when i arrived back home because IT NEEVR CAME. I spoke to the MOST STUPID customer service representative that could only say we already gave you a refund when i REPEATEDLY asked for a statement that cyclone yasi hit and we had to change our transit area and that i had to pay for a different airline to take me to the gold coast. Im not sure if its because Jetstar outsources to countries with cheap labour, but she would NOT help with what i wanted even though i repeatedly asked her DO YOU UNDERSTAND WHAT I WANT? not only did i have language and communication difficulties, jetstar's network decided it didnt want to deal with complaints or issues and couldnt cope so it kept disconnecting me. I had 3 representatives and finally the last one understood what i was saying. But having said that...I STILL HAVE NOT RECIEVED MY STATEMENT! It has been well over 5 weeks since i first requested for this, and 2 weeks since i had the representative who undertsood what i wanted.

I am currently waiting for an employee from jetstar to pick up the phone so i can ask HOW LONG WILL IT TAKE TO GET A DAM STATEMENT. Im pretty sure their all generic and that they can be altered quite quickly and easily.

It is quite amazing that i am able to have this rant and still be waiting on the phone for them to pick up, i have been waiting for well over 30 minutes. This is truly something, where it takes them only 10 minutes to charge my debit card when i book for my flight.

This is truly dissappointing.

Also to comment on the previous complaint about how Jetstar relies on 50% of travellers who dont end up catching their flight for profits, its because jetstar constantly changes their flight times and cancels them and such that people who either changed their mobile numbers or dont check their emails in time dont know of these sudden changes and therefore miss their flights.

I truly wish one day it gets better =( But seeing jetstar at its current rate i highly doubt it.