Perth Airport - 23:30 08-02-11
Scheduled boarding time: 23:45
Announcement: "This is a page for all passengers flying to Sydney on JQ989, due to a crew member falling ill, your flight has been canceled"
Initial disbelief was followed by a quick jaunt down to the Jetstar checkin counter. Best beat the angry mob we thought.
Upon getting to the counter, we were told that no news was available and to wait outside.
By the time we got back in, a new queue had formed. We were at the end.
Three hours later, we reached the front. We were told (at 2:47am) that accommodation had been found half an hour away and that we were on the 5:25am QANTAS flight. No real point going there, the helpful staff advised, but they would reimburse us $15 for breakfast and give us a $100 voucher for our next Jetstar flight if we booked it within 3 months.
Um, not so sure I will be booking another Jetstar flight, not after I had paid $80 extra for seats in the front row with extra legroom and a further $14 for the privilege of booking online and was relegated to a back row seat on the QANTAS flight.
On top of that, it cost us extra for parking and getting the pets out of boarding, not to mention a loss of a days pay for missing the next day at work... when I asked about this, as I had flight cancellation insurance through Jetstar (lucky...), they said that they couldn't help me, I would have to call or fax Jetstar in Sydney - can't email them, no, they don't do email...
For fucks sake... six hours on an airport floor and they want to give us a $15 breakfast allowance and a $100 Jetstar voucher - how about opening up the QANTAS lounge or giving us a bottle of water?
Muppets. Never again.
Comments
No excuse for this level of
No excuse for this level of service. Disgusting. Wipe your arse with their generous "voucher" and fly virgin or any other airline next time.
I can tell you that during my
I can tell you that during my time with Jet Star this was routine practise. Most likely there was never any "ill staff member". It's done on purpose. The idea is to get more money out of the customer without losing any themselves, really sneaky stuff and just one of the many reasons why I quit. My bet is that they went out drinking on the town that night and couldn't be bothered comming in so they pulled the ole "ill staff" trick. Think about it for a minute, is a staff member being sick really an excuse to cancel a flight. It's a joke and a criminal act in many respects.
DONT FLY JET STAR.
exactly!
exactly!
You would be able to get the
You would be able to get the $80 refunded in accordance to their customer guarantee - if you didn't get the extras that you paid for such as up front seats. Not sure what the $14 is your talking about. The Jetstar call centre can't assist or advise you with insurance as the insurance was purchased through Chartis. You need to call them. The $100 voucher would have a 3 month expiry meaning you need to redeem it within 3 months but travel within 12 months.
All in all, sounds pretty shit though but welcome to the budget airline industry.