No care and no ethics

&.00am flight cancelled on Monday 11 - no sms message
7.0 told that the only flight for my husband and son and I would be following Sunday as all in between flights were booked. Did we want to confirm the Sunday flight? If we did and then did not take the flight we would not get our money back - Roy in India told us. In a bind. Roy said keep trying. If you get a flight before go for it.

Managed to get two flights on Wednesday and had to pay again for them. Flight cancelled again and hour after the purchase of tickets. We are now holding 5 paid for tickets and no guarantee of flight.

Meantime, sitting at the computer for four days and on the phone being fobbed off by the poor frontline phone staff who must, by now be embarrassed to be working for Jetstar.

Fly home on Thursday (back to work was Monday) $460 dollar flight on Virgin and $800 for other two on Qantas.
We have now paid for eight flights to get our selves home.

No offer of any support, accommodation, damages. The only communication initiated by Jetstar was to sms the cancellation of the flight they sold us an hour before.
Met a friend at the airport who had been flown to Queensland for the week - paid for by Jetstar.

Costs:
5 Jetstar flights = 800 dollars
Plus virgin and Qantas flights that got us home = 1200 dollars
Accommodation and food for extra 4 days = 1200 dollars
Parking at the airport extended stay = 100 dollars
Extra week for dogs in kennels =150 dollars
Hourly rate as professional people who lost three days work and spent that same time fixing a problem that was entirely not of our own making = conservative estimate 5 000 dollars.
NOT A SINGLE WORD FROM JETSTAR. This cannot be legal and should not go unexamined.
We didn't realise the true meaning of budget airline - customer does not matter. All that does is profit and exploiting people for it wherever possible. Shame.