We booked 2 flights from Gold Coast airport to Narita airport Tokyo. With tensions in the area with North Korea we have decided not to travel to the region. Our own government has listed the area as travel with extreme caution. Jetstar were adamant and down right rude. They said on your fare you get no refund. Take the flight or lose it. The funny thing was we never asked for a refund. We only asked to have it changed to 2 flights to Sydney instead which would be well and truly much less than we paid. However not the case and won't discuss it with us won't take any further correspondence from us. I have requested that someone else contact us but was told it will not be happening and this is where it ends.
Don't fly Jetstar and tell all your friends look at other options. We carry signs with us everywhere now telling people not to fly with this airline.
Somewhere down the track it will bite back Jetstar..