No compassion and extremely rude on the phone

We booked 2 flights from Gold Coast airport to Narita airport Tokyo. With tensions in the area with North Korea we have decided not to travel to the region. Our own government has listed the area as travel with extreme caution. Jetstar were adamant and down right rude. They said on your fare you get no refund. Take the flight or lose it. The funny thing was we never asked for a refund. We only asked to have it changed to 2 flights to Sydney instead which would be well and truly much less than we paid. However not the case and won't discuss it with us won't take any further correspondence from us. I have requested that someone else contact us but was told it will not be happening and this is where it ends.

Don't fly Jetstar and tell all your friends look at other options. We carry signs with us everywhere now telling people not to fly with this airline.

Somewhere down the track it will bite back Jetstar..

Australia-Gold Coast
Japan-Tokyo (Narita International)


Jetstar you are a disgrace.

Jetstar you are a disgrace. With North Korea firing more ballistic missiles over Japan you should be refunding every passenger who has booked flights to Japan . When will you stand up and do the right thing here. As an airline you are a disgrace in holding people to ransom and would rather put people in danger than admit it's just dam too dangerous to fly to this region.