Don't Fly Jetstar A place to share your Jetstar complaints.

Not really a complaint, but a story I thought y'all would appreciate.

Submitted by Michael Atkins on Thu, 22/12/2011 - 12:44

I measured my luggage, and found that it was slightly too big. So I called Jetstar to see what could be done. The representative I spoke to said she couldn't help, as it was "the airport's discretion."

So I called Auckland airport. They said, "it's definitely not up to us, who would say that?" I told them I was flying Jetstar. The lady at the airport said... and these are her words exactly...

"Not them again, I'm sick of this... Did you call the 0800 number? Don't listen to that call centre, don't you know it's in the Philippines?

Priceless. I'm starting to think their not even a real company.

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Comments

Well yes stuck in perth

Submitted by Steve Malone on Thu, 22/12/2011 - 16:57

Well yes stuck in perth airport, plane 25 hours late . So a voucher givin to us all $250, cuming to collect voucher you gest it jet star not houner it , Iam working in mining so as far jet star dig a hole once for all . Not flying again with them

Michael you called Auckland

Submitted by Terri Sullivan on Fri, 23/12/2011 - 01:36

Michael you called Auckland Airport, not Jetstar at Auckland Airport. It's not up to them, it's up to airline staff. Obviously the Jetstar call centre is giving out the general Auckland Airport number (unnecessarily) and that woman was tired of it.

There call centre is a

Submitted by Dean Fitzpatrick on Fri, 25/10/2013 - 12:24

There call centre is a disgrace you can never understand them and the background noise of other staff is very distracting they must be sitting on top of each other.