Over the last twelve months I have been messed about by Jetstar on three ocassions, the latest is happening now.
Booked and paid for flights in January for Cairns/Singapore/Cairns in May.
Received an email alert from them in March advising of a schedule change. The computer generated acceptance system had issues so rang the help desk which is located in an overseas call centre. Was advised the departure time from CNS was to be an hour earlier, that's ok. Read on, it just gets worse
The operator said that's not the only alteration and you will be advised by email at some stage that your return leg, Darwin to Cairns has been CANCELLED!
So Mr Jetstar how do we get home from Darwin . The suggestion was delay an extra day, with accomodation/other expenses for the extra day at our own cost and miss a days work . Or cancel the whole trip
Mentioned that a connecting flight with Qantas leaves Darwin to Cairns same morning, similar time, but NO, thats not an option.
A friend had a similar treatment last week, fronted at the booking counter in Singapore to be advised that his Darwin -Cns flight had been cancelled and lucky him, he got to fly to Cairns via Melbourne, a mere addition of eighteen hours to the flight .
Still haven't received the email that is supposed to advise of the cancellation.
Silly me for booking Jetstar I should have known better after previous routing and re routing experiences. A trip to Hobart last November had no less than six schedule changes
Makes me feel that I am being shafted not just re routed .
P.S One month later. Still no notification of flight cancellation. After no less than 6 calls to the 131538 number confused staff were either not wanting to confirm Darwin/Cairns flights had been cancelled or were just plain stupid. Eventually pushed flights out one day at my cost.
Rob Koch
Comments
UNBELIEVABLE !! DO NOT FLY
UNBELIEVABLE !! DO NOT FLY JETSTAR !! I recently, in my ignorance, booked a return flight from jetstar for Bangkok/Singapore/Melbourne/Christchurch. The flight there was a shambles, incorrectly labelled luggage and chaos in Melbourne, but the return flight was the classic !
At the jetstar counter in Christchurch I was informed that the flight had been cancelled. The attendant stood there and lied that jetstar had sent at least 8 emails warning me that the flight had been cancelled. Not one email was ever received ! She then said I could go and book a hotel in Christchurch (at my own expense) and come back the next day, "OR" fly that day to Auclkand and on to Singapore, book a hotel in Singapore (at my own expense) and fly on to Bangkok the next day. I opted for this choice, extremely shonky but what can you do ?
Imagine my surprise and disgust when I was charged an extra $160 in Auckland, in addition to my "PREVIOUSLY PAID FOR" luggage allowance, due to the fact that I was not flying on the flight that THEY HAD CANCELLED !!! Faced with an extremely long overnight wait in Singapore I simply booked a ticket on a real airline and flew to Bangkok that evening, but to have to pay $160 extra when I had already paid the luggage allowance to Bangkok I find completely unbelievable and totally unacceptable. Needless to say my complaint directly to the airline was totally ignored. On the positive side, now I know who not to fly with, and if anyone else has any good advice before I commence legal proceedings I would be very interested to hear.
Please do keep us updated if
Please do keep us updated if you choose the legal path. I am sure mny would be interested in the outcome as a precendence