I am furious, on the 20th of March I was booked to fly home to Darwin from Melbourne.
Prior to boarding, I decided to use the bathroom and when I had arrived back the plane had not left but I was not allowed to board. I asked the ladies at the next what should I do, the response I got was "I dont know, book another ticket?".
That was no way helpful!
I then went up to the check in desk just before it had closed at the front of the airport and asked the lady to please help me get home as I had work the next day, she advised me that there were no other flights until the next day, I told her I was going outside to notify my work then will be coming back in to book another ticket. When I arrived back inside, the desk was closed and I was left clueless on what to do.
I ended up sitting at the airport with no sleep until 7am the next morning and finally booked my flight (only a $50 ticket transfer fee) thank goodness! I then had to obviously get some sleep and it was obvious Jetstar wasn't going to help me with accommodation. So with the last of my money I had to book a hotel to sleep for the day due to my flight being at 10pm that Monday night.
After that ordeal, I was left without a days pay from my employment, I had no money in my wallet nor bank account because of having to get accommodation and food as I was stuck in Melbourne for that extra day, But that is not all.
I finally arrived in Darwin, exhausted and quite emotional from the ordeal of being stuck in Melbourne by myself. I waited at luggage collection, waited and waited, until no more bags were coming out.
Jetstar had lost my luggage with over $500 worth of clothing in there, by this point I was absolutely fuming, all I wanted to do was cry but of course that never helps anything.
All day this week, I have been contacting Jetstar to track my luggage and every time is the same thing, they ask if I have reported it WELL OF COURSE I HAVE. It is now the end of the week and I still have not received anything, I have not had one phone call, the only way I have found information is because I have been nonstop persistent.
I will never, ever fly with Jetstar again, your employees are as rude as anything, you do not actually care for your travelers, and your all basically just a bunch of cockheads, thats my opinion, but I am sure many agree. Thankyou.