WHEN JETSTAR OFFERS THE OPTION OF REFUND
Jetstar advised by email it will cease operating services from the Gold Coast to Hobart. Jetstar will hold your monies for a flight which no longer exists. I have been advised by the Supervisor in their call centre that refunds are treated all the same (15 business days applies to when a customer contacts Jetstar to cancel a booking and request a refund). Big problem with this is that I didn't request for my flight to be cancelled, Jetstar cancelled the flight and now they treat the refund as if I am the one requesting...wrong Jetstar you are the ones offering the option. One would assume in providing great customer service you would want to expedite the refund as the original booked and payed for flight no longer exists. For any other Jetstar customers in the same situation I was on the phone for over 4 hours requesting an email to be sent which states that their refund policy does not permit monies to be rightfully refunded to customers within 48 hours when their services cease operating. I didn't get this but an email was sent from their Manager of Customer Care (Lisa) stating they will refund monies within 5-7 working days. This is still not acceptable but if you are happy to hang on the phone... Furthermore, the insurance you book and pay for in your flight booking will not be refunded by Jetstar, you need to contact Chartis on 1800257504. Jetstar will not advise you of this and it is somewhat misleading when they promote and accept payment for the insurance as a part of your online booking. JETSTARS "OPTION OF REFUND" PROCESS SHOULD BE INVESTIGATED.
When Jetstar Offers the Option of Refund
Domestic
Australia-Hobart
Comments
I lost over a thousand
I lost over a thousand dollars and I insured my trips. The insurance is not worth the paper it is printed on and the company thrives knowing and expecting that most disgruntled customers will just give up and bear the loss.
They are going to give you a
They are going to give you a refund. Most credit cards give 30 days interest free - so whats the problem? I had non refundable flights to Japan. I got my money back - yes it took a couple of weeks - but big deal
Lots of assumptions submitted
Lots of assumptions submitted by Peter. Jetstar made the decision to re-route a booked and paid for flight to another port due to the booked and paid for route not performing in line with Jetstar's expectations. Of course Jetstar HAVE to offer a refund as the booked and paid for flight no longer exists. This is not the same as a customer requesting a refund or that of a natural disaster. I strongly disagree that is no "big deal". Jetstar are holding money for an extended period of time for a flight which no longer exists due to THEIR decision to cancel purely based on THEIR needs. Jetstar's 'blanket' policy to cover refunding of monies is outdated and unethical and not client focused. And yes, I am still waiting for a refund.