I was 1 minute late dropping a bag off for a flight which I was already checked in for because of a delay with the shuttle from the long term parking company I had chosen. Jetstar had rescheduled the flight to be 10 minutes earlier departing than when I had originally booked. They were completely unmoved, unreasonable and unhelpful. My suitcase is actually not much bigger than the cabin allowance and I have certainly seen people putting bags bigger than mine or with multiple carry on bags on board. They looked up my details and I'm sure because I had not booked an expensive, flexible fare, decided to take a hard line with me. I couldn't check my bag because I was 1 minute late. I couldn't take it onboard because it was slightly oversized. I obviously can't travel without my bag. They couldn't care less about getting me anywhere on time. Their flights are NEVER on time. But yet they take a dictatorial approach with the bag drop deadline. Previously I purchased a sale fare to Malaysia with Jetstar and then LESS THAN ONE MONTH later they cancelled that route. Don't tell me you didn't know that was in the pipeline. I've had a gutful of them taking any grubby opportunity they can get to promote their supposedly amazing customer service whenever a natural disaster strikes- they'll bend over backwards and break all the rules then. But they're not the least bit interested in providing any type of customer service unless there is a publicity pay off in it for them.