Charge excess baggage even if you have not used your allowance

Be careful when traveling Jetstar. They seem very happy to slug you excess baggage at the gate, even if you have not used your allowance. I was slugged excess baggage because I had carry on, including a laptop, which together exceeded the carry on limit. I saw others on the same line allowed to take out their laptop so as to not go over their limits. When I asked the attendant I was given a customer care card and told they can help me.

Even more frustrating is that I had 20 kg for checked in luggage which I had not used.

Anyhow.... lesson learned from me. The customer care agent simple couldn’t or didn’t want to refund me, despite thinking it was odd.

Australia-Melbourne - Tullamarine