Jetstar Complaints

Keep bumping us to worse cheaper times without compensation

I have booked 6 different flights over December/January recently from Melbourne to Newcastle and Cairns, all were booked for around 11am flights as we have a baby and a toddler and can get them to sleep around that time. We paid extra to get these times over the cheaper 6am flight so we didn't have to wake them at 4am.

Jetstar has moved 3 of the flights so far to the crappy 6am slot without any compensation to the premium we paid over the cheaper flight. Not only that but all the afternoon flights have now tripled in price!

PRICE GOUGING

I have $550 in vouchers from flights in April (Easter weekend) which I am trying to cash in for flights between Xmas and New Year to Sydney return from Gold Coast. Cheapest I could get were $820 for 2 people. I realise its peak season, but so is the Easter long weekend. Therefore, similar flights are now around $300 more expensive. That is without the need to hire a car. I need to see my 86 year old mother who has been isolated due to covid since March. This is not making it any easier for family members to reconnect. Its price gouging and greed at its worst. Will have to wait now...

No Vouchers offered

I have just been on the phone with Jetstar for the 4th time regarding a return flight from Adelaide to Sydney and back in late February 2021. The 2 shows we were going to attend have unfortunately had to cancel the shows due to Covid restrictions.
Every time I have called they tell me that because the flights are still going they will NOT issue me with a voucher so can go to the rescheduled even. They tell me to wait a few weeks and then call again as the options may have changed.
Today I was told that Vouchers probably will not be offered but I could change my flights for $55....

NO SOCIAL DISTANCING PRACTICES

We recently flew with Jetstar on a returned trip Brisbane - Cairns.

I understand airlines have had it tough during covid shut down however I cannot understand how we and many other passengers were seated with strangers in a row of three and in your announcement you reminded passengers to observe social distancing while passengers are making their ways into terminals.
That is a laugh out loud right there. We were just in a row of 3 with someone we didn't even know and you tell us to observe social distancing. How hyprocratic is Jetstar????? BAHAHAHA.
On the way to Cairns...

Jetstar Refund Voucher Theft

My Jetstar Refund voucher has been fraudulently used by another person through Jetstar's booking system.
I am trying to contact with other people who have experienced the same issue.
Or
If you have a Jetstar refund voucher, or Jetstar giftr voucher, please check if it's still valid and has not been used by someone else.
Or
If you purchased a Jetstar voucher via the internet like gumtree etc, please check if it's legit.

unexplainable price increases.

Just tried to make a booking as I am confirming everything it tells me that price is no longer available (for no reason) came back an hour later with the new ripoff price put in all my details clicked pay then it says flight no longer available so did it all again only to find the exact same flights for an extra $60 (once again for no reason!.....other than pure greed!) completely evil and stupid company I hate them so much! and I never leave reviews for anything even if a restaurant serves me cold food. I am the Queensland Chess Champion and think this airline is one of the worst moves...

Jetstar

Ray, I so agree regarding Jetstar. I once ordered some food on line and when it arrived during the flight I couldn’t remember what I ordered. I certainly could not tell what it was by looking at it as it was a shapeless, colourless blob. When I tasted it I was still none the wiser as it had no taste at all. I took a photo of it and posted it on Facebook to see if anyone could recognise it. Zero responses.

Jetstar cancelled my flights and told me I could have a refund but sent me a voucher instead.

Jetstar cancelled my flights to Bali on 1 October. I contacted live chat and asked for a refund. They agreed to a refund and said it would take 15 days. On 8 October they sent me a voucher. I again contacted live chat who refused to refund me even though I had it in writing. Jetstar also refunded me for Bangkok flights that they cancelled in June. This is the same circumstances and I believe they are guilty of deceptive conduct under the ACCC guidlines. The voucher is for $2337 which is too much to spend on domestic travel. This is no way to treat a loyal customer.

What needs to change.

Over the last 15+ years we have been regular Jetstar travelers and very happy your service till now. Jetstar's lack of refunds is rubbish. Credits don't work for us as we have very specific travel periods which are not changeable. For us to fly with you again, Jetstar (and all airlines) are going to have to provide refunds to flight cancellations, period, no exception. If the flight is cancelled then automatic refund, no time delays. Airlines that adopt this sort of policy will thrive and the rest will struggle. Refund policy will guide our travel selections in the future.

...

No basic human rights

Jetstar did not Provide notice to us BEFORE we flew from Melb to Darwin , that NO food or drinks can be purchased on onboard due to COVID. So passengers and children on board had to starve for 4 hours with no water. It all had to be pre-purchased but no was one told!

Repeated Staged Hang Up

Jetstar phone staff have put in place a "staged hang up" for customers insisting on a refund such as myself.
I asked to speak to a manager after I was refused a refund. They put me on hold and continued to come back saying “The manager is still busy, am I happy to wait?
I continued to reply yes.
This continued to happen for about half an hour. Finally the same lady came back saying:
“Hello, hello are you there? When I replied "yes I am," she kept saying over me, "Hello, I can't hear you, are you there ? Are you there? And I was there saying "Im here, I can hear you...

Slater & Gordon Class Action for Refunds/Vouchers after Jetstar cancels flights.

I booked a return airfare from Tasmania to Melbourne in February 2020, the flight was for the 7th September 2020 returning the 10th. Last night the 4th August I get an email stating that Jetstar had cancelled the flight due to Covid. They sent a link to receive a voucher which is useless to me and there was a obscure refund option which I could not access so I went to the useless virtual "Jess" chat to see how to access the refund which was terribly confusing and eventually said that they could no longer assist me due to the high demand of customers. I went back to the original site and...

CHANGE FEES, FARE DIFFERENCE AND MORE SCREWING CUSTOMERS!!!

JETSTAR IS AN ABSOLUTE JOKE!!! It is unbelievable how Jetstar continues to screw customers over!!! ABSOLUTELY PATHETIC!!! First they try to charge me a change fee of $330 after they cancelled my original flights and now they won't even issue a voucher for the full amount of $541.20. Then they say I also have to pay a fare difference if the flight costs more on top but they won't give me a credit if the fare difference is less. So basically Jetstar just keeps the difference in fare if it is less as a profit but then charges customers a change fee and the fare difference if it is greater...

Jetstar worst

I booked the flight Sydney to Darwin for Oct 2020. We not comfortable to travel since we heard the cases in Melbourne. And we thought it a better to travel next year. And call Jetstar to cancel the fight to get credit due COVID 19 And talk to Ali who is rude and not helpful. He told us if we cancel it we don’t get the refund and also the flight is on Oct 2020. I think it is unfair that seems force us to go on Oct 2020. We don’t mind to get credit.

Flight Booking

Hello,

I am trying to reach Jetstar Australia as they have cancelled my flight for this coming September. They are making it incredibly difficult for customers to reach them which is disheartening.

I am from the United Kingdom and none of the numbers posted on this forum are working for me. Does anybody know a number I could contact?

Please I really need help in order so I can get a refund.

Many Thanks guys,

Siobhan Beline x

How does this airline stay afloat; they're hopeless!

We've been trying to cancel a flight booking for days now. We've tried the website (opened our booking and tried to cancel it there but came to a dead end), tried on-line chatting to someone but it said they were busy (we waited over half an hour to get through this way but gave up in the end); tried phoning them and waited for 3/4 of an hour to no avail; tried emailing them but the messages failed.
WHAT SORT OF AIRLINE IS THIS? THEIR CUSTOMER SERVICE IS ATROCIOUS!
WE'LL NEVER BOOK A FLIGHT WITH JETSTAR AGAIN!
YOU'VE GOT TO EXPERIENCE IT TO BELIEVE THAT AN AIRLINE LIKE...

No Voucher, No Refund and CSO acted like they couldnt hear me and hung up

This has got to be the worse airlines ever. My flight was in March and till now i am waiting for a refund. I had spoken to them 2 times this week and both time they promise a callback and I dont get a call back. i know when they put me on hold to review my short case file, they are just taking a break and not doing anything. The last call was the worse. After promising to put me thru to their manager, they came back and acted as tho they couldnt hear me and hung up. Jetstar CSOs are the worse lying scums.

WORST AIRLINE EVER!!!!!!!!!!!!!!!

LAST MINUTE CANCELLATION!
NO NOTIFICATION AT ALL!
THEY WANT ME TO REBOOK MY FLIGHT FARTHER TO MY ORIGINAL BOOKING DATE!
THEY SAID SUPERVISOR WILL CALL BACK TO CONFIRM BUT NO COMMUNICATION AT ALL!
I'VE BEEN CALLING THEM THE WHOLE DAY BUT NO RESPONSE AT ALL!
AT THESE TIMES YOU SHOULD DO YOUR VERY BEST AS THERE ARE NO OTHER FLIGHTS VACANT LEFT THATS WHY I BOOKED MY FLIGHT 1 MONTH IN ADVANCE TO THE BOOKING DATE!!!!!!!!
I WILL NEVER EVER BOOK A FLIGHT TO THIS AIRLINE ONCE AGAIN!!!!!!!!!!!!!

rex airline

hey Ray can some one explain to me how Rex Airline can take over $1000.00 for 4 people traveling to sydney return back on January10 and now we cant travel - covin19 and we want to travel next May hopefully when all over and they tell me fare is only good for use 12 month from first purchase. we dont want our money back and they have our money for 17months we just want to travel on changed dates - is that so hard !!!!! we are happy if there is a small charge - no problem BUT to lose over $1000.00 and they are screaming for money off the goverment. unfortunately REX is the only airlines in...

12 hr delayed flight and lost baggage

I had a flight from Perth to Bali and Bali to Singapore on 21 March. There was no issue on the flight from Perth to Bali. However, I had a lot of issues with the second flight back home. The plane was supposed to leave at 10.45pm on 21 March. An announcement was made, telling us there is a delay and the plane will only leave at 12.10am. At 12 midnight, another announcement was made that the flight has been further delayed to 1am. At this point, everyone was getting more and more frustrated. At 1.30am, they told us that the flight has been cancelled and we had to take the flight, at 12.30pm...

Would have been stuck in Ho Chi Minh City during coronavirus

Hi,
I have just returned from a holiday in Ho Chi Minh City. I booked a return ticket on Jetstar last year. Flight over went without any issues apart from not being given a food service during the 8 hr trip. I had to ask the flight attendant for some food.
Anyway, daily border restrictions and flight cancellations which were increasing around the world, made me want to make sure I could get home on the flight I booked. I was due to fly out at 10.35pm on 26th March.
I checked the Jetstar website under flight status and five days were highlighted which included the current...

Cancellation credit problem

I have an issue with a credit due to Covid19 cancellation s. I have received a credit for $587 but the total amount was $1322!
I have sent of emails and the response that I got was " this is an issue with Jetstar Holiday s and we can't help you" I have tried to fix this online but after spending literally hours waiting, no result! My problem is that I made a payment to Jetstar in good faith I don't care what division I just want my credit. I want someone to contact me that has the authority to solve this.

No Option for or help with a Refund

I purchased two business class fares to Japan and back and now Jetstar has cancelled the flights and can offer no alternative means of flying. I can get a refund of the fares on my insurance policy but I would need to get written confirmation from Jetstar that the credit they are offering is cancelled. I have no use for the credit of $4000 because I don't fly that much, especially with a budget airline like Jetstar. I just want a refund or help so that my insurance will pay.