Jetstar Complaints

Last minute cancellations further delays - no compensation

JQ 029 Melbourne to Phuket-
Bags are packed we are moments from leaving where we are to go to the airport and the dreaded text from Jetstar pings.
Our house minder is in place the animals taken care of. We can’t go back home.
Our flight was only 4 hrs from scheduled departure.
Reason for the cancellation and 24hrs delay was engineering ? Engineering what ? (however it was most likely they decided to take the plane and direct it elsewhere- couldn’t get any detail from them)
Even though we had to cancel accommodation (1st night in Phuket) and then find last...

Flight cancelled

I was told my flight was cancelled so i rebooked on another airline for the following day only to find out my original flight was still scheduled and flew as planned, nearly $1000 spent on new flights accommodation and transfers, wont be flying jetstar again.

Flight delayed by more than 12 hours - no way to cancel accommodation that we couldn't use as a result of the delay - cannot contact Jetstar Holidays from overseas

Our flight from Darwin to Bali was delayed by more than 12 hours - we did not get notice until shortly after midnight (when of course everyone asleep in preparation for early flight. This was, of course, too late to make changes to onward bookings.

As a result missed flight out of Bali by about 2 hours and had to rebook entire business-class trip to Europe.

Between the return flight from Europe and the jetstar flight from Bali back to Darwin we had booked a hotel for one night. As a result of having to rebook our flights from Bali to Europe, we could not use the Bali hotel...

Worst service

Firstly, we were not aware that the “manage booking” online service wouldn’t work once the check in is open. We wanted to add more baggage online but it wouldn’t allow so even though there is no such policy
In jetstar to clearly state that passengers cannot manage booking online two hours before departure. Fine, at last we were charged $25 per kg and paid about $175 in total. But this is not the worst, the check in operator charged us without telling us our baggage would not be loaded onto the flight (JQ212 from Auckland to Melbourne) and we only found out after we landed and waited...

2 flights cancelled and baggage lost in 1 week

First, they cancelled my flight from Bali to Sydney on 11 December.
Next, they cancelled my flight from Sydney to Auckland on 18 December.
Finally, they flew from Sydney on 19 December, but they left my checked baggage in Sydney.

I have NEVER flown Jetstar pre-pandemic because I know of its terrible reputation (and also of that one time, Jetstar refused to let me check in, even though I arrived 2 minutes late after being stuck in traffic).
But the 2022 flight prices have been terrible, so I gave up my values to save a few hundred dollars, but I have never...

Flight cancelled back to back two consecutive days - Melbourne to Singapore 12-13-Dec-22

Booked to fly for family reunion after 3 years of waiting post pandemic. In for total disaster. Jetstar has cancelled flights not once but twice on two consecutive days from Melbourne to SIngapore. We had connecting flights with other careers and had to reschedule them twice by paying hefty sum. There was ruthless response from customer care that they will not make any reimbursement for charges incurred because of this total mess. The customer care given was highly unethical. Cancellation of day 2 flight was not even informed until the arrival of airport to the check-in counter.

...

verh bad conpanies

hi this is the second time that the conpanies jetstar delays my flight for 2 hours without notifying me first i don't think it's fair that a person pays for 8 flight but makes 10 .

they should give at least something in return i hope this conpanies get better and try to dont choice this conpanies any more i will not

Jetstar cancelled our flight home from Bali and chaos ensued. Couldn't get home for 3 days.

- On October 15th, we were due to fly home from Bali at 2pm. Our path was meant to be Bali, Stopover in Melbourne, then Auckland. After checking our bags and waiting at the airport, Jetstar sends a notification to say that the flight has been cancelled and moved to the next day at 7am. That means we are stuck in Bali for a night. This also means we will miss our connecting flight which was due to leave later that day in Melbourne.
- We gather at the Jetstar check-in area and pick up our bags which had to be taken off the plane, this took forever as there were 2 staff using one...

Both flights cancelled

Flight from Sydney to Gold Coast cancelled on Friday Oct 28th and then return flight also cancelled on Sunday Oct 30th. Really Jetstar? People can’t live with such uncertainty, and it all seems to be driven by greed. If the plane is not full then they don’t fly. It’s made worse because you have to wait for over an hour to make alternative arrangements. Joyce and Goyder are really horrible people.

Shocking Jetstar Service

Recently returned from Bali to Melbourne on a Jetstar flight and the experience was a very unhappy one.
1/. Day before due to fly out received email advising the flight had been rescheduled and would be departing 24 hours later “because of crewing requirements”
2/. Flight departure time was then changed THREE times, eventually flying out three hours late.
3/. Owing to a serious medical condition had treated myself to a Business Class seat and when requested a second sachet of pretzels was advised by staff member that unfortunately Jetstar only supply sufficient for one...

Stupid Celebrities

One day me and my family got Jetstar tickets for business class to treat ourselves (big mistake). We showed up at the airport excited for our lie flat seats and upcoming holiday. We were at check-in when we got given the news. The flight before ours was canceled and the sunrise crew (news station people) all were given our seats so we got moved from business class to economy. They offered us a voucher as if we were ever going to fly with them again. Now me and my mother will make sure to take any chances to encourage people to fly with anyone but Jetstar.

No communication about flight Cancellation, when website says sold out

Just found today the my family return flight from Tokyo was cancelled without reason. No communication was had. I booked the flight way back in April 2022, and there is still 4 months to the date in January. Plus they changed our direct flight from Gold Coast to Tokyo, now we have to stop in Cairns. I am so annoyed how there was no commination or real reason why the cancelled the flight. Anyone having this trouble now?

Jetstar barely functions as an airline

I booked flights from Helsinki to Adelaide return through Qantas. Had no issues with either Qantas or Finair during this booking but Jetstar are a nightmare.

Flying to Adelaide Jetstar lost the baggage in Singapore. I was without clothes for 12 days of my 23 day trip. There answer was just buy the bare necessities that you need and we will reimburse what you needed once we know if your bags will turn up. The case file is woefully incomplete (not even a description of my bag which I submitted verbally 3 times and in writing twice) and the only reason they even found the bag was...

Jetstar barely functions as an airline

I booked flights from Helsinki to Adelaide return through Qantas. Had no issues with either Qantas or Finair during this booking but Jetstar are a nightmare.

Flying to Adelaide Jetstar lost the baggage in Singapore. I was without clothes for 12 days of my 23 day trip. There answer was just buy the bare necessities that you need and we will reimburse what you needed once we know if your bags will turn up. The case file is woefully incomplete (not even a description of my bag which I submitted verbally 3 times and in writing twice) and the only reason they even found the bag was...

Flights cancelled

We were booked on a flight to Bali 23rd sept at 4 40 we sat there until 8 30 when they cancelled the flight it was noted the Piloted had left one hour before cancellation and the plane had been in total darkness so they knew it wasn’t going anywhere long before 8.30 we were then told to go through customs again and go to the carousel to pick our bags up the bags took one and a half hours to be delivered as they said there was no ground staff we were then directed back to the check in desk to be allocated a place to stay or the night . The rescheduled flight was 24 hrs later at 5 40. This...

Jetstar cancelled our return flight ... but it's still available on Qantas ... operated by Jetsar for $3500!!!

Hello! I just went on the Jetstar website to confirm our flight dates for a holyday in Thailand. Unfortunately, Jetstar is the only convenient way to fly direct to Phuket from Melbourne so we reluctantly booked the tickets back in June to fly at the end of November. My wife just asked me for the exact dates so I jumped on the Jetstar website and was a little surprised to see that our return flight had been cancelled even though I hadn't heard anything from anybody. so I begged Jess to chat to a human and after some time I did hear a ping to tell me someone was available to chat with me....

lost baggage

Hello.
I flew with Lufthansa the 6th September,....Porto to Frankfurt; frankfurt to sinpagore....almost lost the flight to singapore because the flight from Portugal was delayed....last flight was from singapore to Melbourne with jetstar.......
have no luggage thanks to jetstar...none of the companies tells me where my luggage is....im in Australia with no clothes,,,nothing...my holiday has become a nightmare....
called lots of times, no information, told me that i would get compensation and a phone call and nothing...this monday i fly to sydney and have no luggage......

Jetstar continuing "Sales" despite not honouring bookings!!

I bought direct flights from Adelaide to Hobart in September as part of a highly advertised sale. Three weeks later, I logged into my Jetstar account to find that the flights had been changed. Jetstar did not contact me to advise there had been a change. Both flights were changed from direct flights to two seperate flights each way with a stop over in Melb. The return flight went from a 1.5hr duration to over 8hrs (with a six hour gap between arriving and departing Melb). I contacted Jetstar and was told that the flights had been changed due to staffing issues yet the same day they...

Cancellation and no support

Statement from Jetstar's Customer Guarantee -
'We strive to make every part of a customer experience with us as uncomplicated, pleasant and enjoyable'
Total rubbish and they should be sued for making a totally misleading statement.

Booked in June this year a direct flight to Bali from Adelaide (late afternoon schedule arrive just before midnight, with a return a week later on their, advertised, afternoon flight). This was to depart Saturday 3/9/22. Fast forward about 6-8 weeks and we find ourselves now booked to go via Melbourne to Bali with the afternoon flight now a...

Non-professionalism and incompetence of boarding ground crew at Penang Internation airport

On August 23rd, the ground crew doing the boarding was highly unprofessional and incompetent for a flight from Penang to Singapore. We were told that the flight was fully booked and only 1 piece of carry-on luggage was allowed. This is fine if the definition of what constitutes a carry-on is clearly defined and enforced. In our case, we had a normal cabin trolley, a small bag carrying a medical device, a ventilator for sleep apnea, and a sling pouch bag where I put my wallet, passport, boarding passes, eye-drop and envelopes from hotel/rental car. For perspective, this pouch bag is...

staff have no ethics or standards

today jetstar cancelled my flight due to a staff shortage.

all of the passengers were ready to board the flight.

So I ran to the ticket desk to get the next flight as every hour I was late to brisbane, would cost me $1,000

I was 3rd in the line. The staff, all 5 of them, were busy at the time arguing over who was due their 15 minute break. Whist the queue grew to over 200 people.

1 of the 5 jetstar staff was actually serving customers. At same time, one of the staff told everyone in the queue to load the app and they stood pretty much a snowflakes chance in...

Worst customer service manager - Tiare, Wellington

I booked a flight to Auckland from Wellington to catch a Qatar airways flight to India.
My flight was scheduled to fly at 9.15 pm on the 27th of August- Saturday.
I got a notification on the Jetstar app saying that the flight has been delayed and will now fly at 9.35 pm instead. I promptly checked in online which meant that I could drop off my baggage by 9.15 at the latest (30 mins rule for online checkins).

I was at the counter at 9.10 pm but there was absolutely no one around. I left my luggage with a friend of mine and managed to get through to the jet star counter...

Using auto renew membership to charge money without my permission

Hi

I report Jestar charge membership card on the minight without my permission and do not refund.
And it is second time since last 4 or 5 years.

I am not be Jestar member for last 3 years and they do not have my credit card information until May of 2022
I flight with Jestar using my credit card to order.
This is the only way they have my card infomation

17 Aug around 2AM they charge 55 Aud member ship renew fee automatic and say I set my membership auto renew ,so they won't refund it , even I cancel it in the moring ASAP.

Like they say it is...

Excess Baggage for portable stroller in carry-on

Hi, we were travelling from Melbourne to Gold Coast and back as a group of 6 Adults, 2 toddlers and 1 infant. We were travelling first time after Covid for a holiday with our infant who had never been on a flight. After a pleasant and tiring trip we were just trying to get back home. We had checked all our lugged prior to boarding and ensured we were below weight. Our combined allowed weight was 56kg (7kg * 8) and our total baggage was 54Kg. We were weight-checked by ground staff at the gate before boarding the flight from GoldCoast to Melbourne. They advised we need to have everything...

Excess Baggage for portable stroller in carry-on

Hi, we were travelling from Melbourne to Gold Coast and back as a group of 6 Adults, 2 toddlers and 1 infant. We were travelling first time after Covid for a holiday with our infant who had never been on a flight. After a pleasant and tiring trip we were just trying to get back home. We had checked all our lugged prior to boarding and ensured we were below weight. Our combined allowed weight was 56kg (7kg * 8) and our total baggage was 54Kg. We were weight-checked by ground staff at the gate before boarding the flight from GoldCoast to Melbourne. They advised we need to have everything...