Jetstar Complaints

Jetstar JQ408 on 10/12/2019 at 11:35 am to Gold Coast from Sydney was delayed to 12:45 pm but given no notification as to why there was a delay. Waited until 12:45 pm and flight was delayed AGAIN until 1:30pm, then again to 2:25pm. At about 2pm the sign board showed "Gate Open" for the flight but no other announcements throughout this whole time nor any staff at the gate to talk to passengers regarding this flight.
At 2:30 pm, I spoke to a staff member at another gate and flight and they told me to check the live schedule boards for the update on the flight. I informed them that the...

Flight JQ57 has been delayed today 10th December 2019 7:15am. It’s now 9am and no sign of when we will be able to fly out. Apparently it is a technical problem with check in. We have received $10 voucher each which is good but would like to see a better system to keep customers updated. We continue to wait......

I was booked to fly Jetstar on 14th Nov 2019 but I had an accident and injured my foot. Tried to add a wheelchair for my flight and was told all wheelchairs had been hired. I offered to use my own wheel chair but Jetstar Live Chat staff told me if wheel chairs are not available on that flight then there can be no other wheel chairs allowed under the company's so called MANIFESTO .
I cannot believe this of Jetstar, to deny a person who requires a wheel chair even thought the person is ready to pay for the use of it on board. This is a direct discrimination against a person and a total...

This is my Sixth attempt to get a reply from JETSTAR Not even an acknowledgement from them toall5 emails /lettersincluding one to the General Manager dated18 May2019
THIS IS MY STORY

email dated22 April

I recentlyflew to Sydney return from the Sunshine Coast
A short tripi only needed 7Kgcarry on baggage
I have a CPAPmachine i take with me (not used on flight)
In the pastthis has been allowed in addition to 7kg All airlines including Jetstar(not been queriued preiously)including an internationa flight(march)and a Virgin flightfrom Melbourne(march)...

According to "https://www.jetstar.com/au/en/hotels-voucher-terms-and-conditions", I was expecting jetstar hotels vouchers for each of my itinerary. But, I did not receive any voucher. When I contacted customer care jetstar booking team asking me to contact jetstar holidays and they asking me contact jetstar hotels, and jetstar hotels team asking me to contact booking team, so they are in effect making me go around while avoid giving me my vouchers!!

Terrible handling of cancellation was cancelled 31/10/2019 received email at 2:30 the morning of the flight 1/11/2019 rang to find out what we could do and had to actually tell the Indian call centre staff what needed to be done. Have lodged a complaint with Jetstar and did not receive any compensation (extra day car hire , extra baby sitting cost for my children and numerous other out of pocket expenses. When I got to car yard bloke behind desk had told me that Jetstar had been doing it all week. Thank you Jetstar for another crap experience will not let you have a 3rd try will now only...

I am 7.5 months pregnant boarding a plane to go home from Hobart-Sydney.. when I’m pulled aside and told to “put your bag on the scale” no explanation or even a hello.

I had no idea what was happening or why I was pulled out of the boarding line. Upon weighing my bag (hard cover cabin case) I am shocked to be told I’m over the 7kg limit. She then told me I have to add my tiny backpack/handbag (smaller than my forearm) to the total weight... why? This bag doesn’t go in the overhead. Together I am now sitting 2.5kg over the limit and the girl is already trying to tag my bag and tell...

Got stuck in Sydney after the last flight out was cancelled despite knowing they had a backlog all day long. Made everyone line up at the gate until the very last minute before cancelling the flight and telling everyone to come back tomorrow.

The whole process of rebooking was a complete $%#@ up, but that's another story.

Eventually got hoe mid afternoon the following day and put in my claim for hotel accom ($177) at SYD and meals ($30). Total cost $207 - Jetstar agreed to pay $150 as was their policy. Kept at it and kept at it arguing if they could show me a hotel...

I will never fly jetstar again after my up coming trip! They are not clear with their terms and conditions.

This is a serious complaint case as our flight cancellation was not handled appropriately by Jetstar. Firstly, flight cancellation was informed via email and sms on 7 Sep 19 less than 24h prior to initial scheduled flight time so we were given very little time to react. Upon realisation the next morning (day of the flight on 8 Sep 19), we clicked into the link provided and realised that there were no flight replacement options available. The only option we were provided with through the link is cancellation and reimbursement. We called the customer service line and were told that the next...

My flight from the Gold Coast to Adelaide today was cancelled at the last minute. Im not sure why.
The next flight was not until tomorrow so I rebooked.
This was very inconvenient because I missed my business meeting in Adelaide and lost one night at the hotel I had pre booked.
Jetstars call centre is staffed by Philippine morons with the intellect of five year olds. They told my I could spend $150 on a hotel and $30 on a meal as compensation. The first one told me I could use this when I got to Adelaide.
This sounded a bit strange so I called again. The second one...

after booking a flight i booked a bundle package try to change flight times only to be a extra $50 dollars would apply try to explain to them but shit for brains would not listen best thing trying to tell i was wrong told that the specail was still on but stupid said no i was wrong best part they dont work oz but overseas will not fly again and just wright them off to show people what a shit run company they really are