Jetstar Complaints

No basic human rights

Jetstar did not Provide notice to us BEFORE we flew from Melb to Darwin , that NO food or drinks can be purchased on onboard due to COVID. So passengers and children on board had to starve for 4 hours with no water. It all had to be pre-purchased but no was one told!

Repeated Staged Hang Up

Jetstar phone staff have put in place a "staged hang up" for customers insisting on a refund such as myself.
I asked to speak to a manager after I was refused a refund. They put me on hold and continued to come back saying “The manager is still busy, am I happy to wait?
I continued to reply yes.
This continued to happen for about half an hour. Finally the same lady came back saying:
“Hello, hello are you there? When I replied "yes I am," she kept saying over me, "Hello, I can't hear you, are you there ? Are you there? And I was there saying "Im here, I can hear you...

Slater & Gordon Class Action for Refunds/Vouchers after Jetstar cancels flights.

I booked a return airfare from Tasmania to Melbourne in February 2020, the flight was for the 7th September 2020 returning the 10th. Last night the 4th August I get an email stating that Jetstar had cancelled the flight due to Covid. They sent a link to receive a voucher which is useless to me and there was a obscure refund option which I could not access so I went to the useless virtual "Jess" chat to see how to access the refund which was terribly confusing and eventually said that they could no longer assist me due to the high demand of customers. I went back to the original site and...

CHANGE FEES, FARE DIFFERENCE AND MORE SCREWING CUSTOMERS!!!

JETSTAR IS AN ABSOLUTE JOKE!!! It is unbelievable how Jetstar continues to screw customers over!!! ABSOLUTELY PATHETIC!!! First they try to charge me a change fee of $330 after they cancelled my original flights and now they won't even issue a voucher for the full amount of $541.20. Then they say I also have to pay a fare difference if the flight costs more on top but they won't give me a credit if the fare difference is less. So basically Jetstar just keeps the difference in fare if it is less as a profit but then charges customers a change fee and the fare difference if it is greater...

Jetstar worst

I booked the flight Sydney to Darwin for Oct 2020. We not comfortable to travel since we heard the cases in Melbourne. And we thought it a better to travel next year. And call Jetstar to cancel the fight to get credit due COVID 19 And talk to Ali who is rude and not helpful. He told us if we cancel it we don’t get the refund and also the flight is on Oct 2020. I think it is unfair that seems force us to go on Oct 2020. We don’t mind to get credit.

Flight Booking

Hello,

I am trying to reach Jetstar Australia as they have cancelled my flight for this coming September. They are making it incredibly difficult for customers to reach them which is disheartening.

I am from the United Kingdom and none of the numbers posted on this forum are working for me. Does anybody know a number I could contact?

Please I really need help in order so I can get a refund.

Many Thanks guys,

Siobhan Beline x

How does this airline stay afloat; they're hopeless!

We've been trying to cancel a flight booking for days now. We've tried the website (opened our booking and tried to cancel it there but came to a dead end), tried on-line chatting to someone but it said they were busy (we waited over half an hour to get through this way but gave up in the end); tried phoning them and waited for 3/4 of an hour to no avail; tried emailing them but the messages failed.
WHAT SORT OF AIRLINE IS THIS? THEIR CUSTOMER SERVICE IS ATROCIOUS!
WE'LL NEVER BOOK A FLIGHT WITH JETSTAR AGAIN!
YOU'VE GOT TO EXPERIENCE IT TO BELIEVE THAT AN AIRLINE LIKE...

No Voucher, No Refund and CSO acted like they couldnt hear me and hung up

This has got to be the worse airlines ever. My flight was in March and till now i am waiting for a refund. I had spoken to them 2 times this week and both time they promise a callback and I dont get a call back. i know when they put me on hold to review my short case file, they are just taking a break and not doing anything. The last call was the worse. After promising to put me thru to their manager, they came back and acted as tho they couldnt hear me and hung up. Jetstar CSOs are the worse lying scums.

WORST AIRLINE EVER!!!!!!!!!!!!!!!

LAST MINUTE CANCELLATION!
NO NOTIFICATION AT ALL!
THEY WANT ME TO REBOOK MY FLIGHT FARTHER TO MY ORIGINAL BOOKING DATE!
THEY SAID SUPERVISOR WILL CALL BACK TO CONFIRM BUT NO COMMUNICATION AT ALL!
I'VE BEEN CALLING THEM THE WHOLE DAY BUT NO RESPONSE AT ALL!
AT THESE TIMES YOU SHOULD DO YOUR VERY BEST AS THERE ARE NO OTHER FLIGHTS VACANT LEFT THATS WHY I BOOKED MY FLIGHT 1 MONTH IN ADVANCE TO THE BOOKING DATE!!!!!!!!
I WILL NEVER EVER BOOK A FLIGHT TO THIS AIRLINE ONCE AGAIN!!!!!!!!!!!!!

rex airline

hey Ray can some one explain to me how Rex Airline can take over $1000.00 for 4 people traveling to sydney return back on January10 and now we cant travel - covin19 and we want to travel next May hopefully when all over and they tell me fare is only good for use 12 month from first purchase. we dont want our money back and they have our money for 17months we just want to travel on changed dates - is that so hard !!!!! we are happy if there is a small charge - no problem BUT to lose over $1000.00 and they are screaming for money off the goverment. unfortunately REX is the only airlines in...

12 hr delayed flight and lost baggage

I had a flight from Perth to Bali and Bali to Singapore on 21 March. There was no issue on the flight from Perth to Bali. However, I had a lot of issues with the second flight back home. The plane was supposed to leave at 10.45pm on 21 March. An announcement was made, telling us there is a delay and the plane will only leave at 12.10am. At 12 midnight, another announcement was made that the flight has been further delayed to 1am. At this point, everyone was getting more and more frustrated. At 1.30am, they told us that the flight has been cancelled and we had to take the flight, at 12.30pm...

Would have been stuck in Ho Chi Minh City during coronavirus

Hi,
I have just returned from a holiday in Ho Chi Minh City. I booked a return ticket on Jetstar last year. Flight over went without any issues apart from not being given a food service during the 8 hr trip. I had to ask the flight attendant for some food.
Anyway, daily border restrictions and flight cancellations which were increasing around the world, made me want to make sure I could get home on the flight I booked. I was due to fly out at 10.35pm on 26th March.
I checked the Jetstar website under flight status and five days were highlighted which included the current...

Cancellation credit problem

I have an issue with a credit due to Covid19 cancellation s. I have received a credit for $587 but the total amount was $1322!
I have sent of emails and the response that I got was " this is an issue with Jetstar Holiday s and we can't help you" I have tried to fix this online but after spending literally hours waiting, no result! My problem is that I made a payment to Jetstar in good faith I don't care what division I just want my credit. I want someone to contact me that has the authority to solve this.

No Option for or help with a Refund

I purchased two business class fares to Japan and back and now Jetstar has cancelled the flights and can offer no alternative means of flying. I can get a refund of the fares on my insurance policy but I would need to get written confirmation from Jetstar that the credit they are offering is cancelled. I have no use for the credit of $4000 because I don't fly that much, especially with a budget airline like Jetstar. I just want a refund or help so that my insurance will pay.

Travel voucher with no option of refund

I had to cancel my interstate flight as the event has been cancelled. I did this online as instructed but was given no option to select refund or travel voucher. I spent 4 hours on the phone waiting to speak to a consultant, but when I finally got through her phone cut out due to poor reception. Then the next morning I see I have been emailed a travel voucher (emailed in the morning) but the total travel voucher is for less than half the amount of the flight. Additionally I live in Perth and you cannot fly anywhere out the state on the amount in the travel voucher. I paid for a flexible...

Full refund from Jetstar

Just tried cancelling my return trip from Cairns to Bali with Jetstar as travel advice is now at level 4.

When I followed the prompts on Jetstar it took me through the hoops and provided the following refund:

Payment Amount $424.27AUD
Amount Paid $424.27AUD
Refund amount in voucher credit $-317.84AUD

As you notice the refund is $107 less than I paid?....Does anyone know why this would be so as Jetstar have never bothered to break it down or explain.

Looks like I wont be flying but they are still making a 25% profit on the cancellation. (I have not...

Excess luggage charges

We just got charged $65 for going over our limit by only 7kg. Half of this flight is empty due to the Corona virus and they didn't check everyone's luggage weight at the gate.

Jetstar know they are losing money during this crisis and can't wait to overcharge people to make it back.

Never flying Jetstar again.

Reschedule fees charged double the price of new booking (Not informed by customer officer on the better option)

Dear Sir/Mam,
Last Sunday i called customer care for rescheduling our tickets (In view of Covid-19). 
Before the call to customer care, I did not check the fees for totally new booking (not reschedule). During the processing of re-booking, the customer care officer just provided me the change booking fees (which was in total was ~436 SGD as additional charge) and i allow them to proceed without any further discussion/check on what will be the fees for totally new booking (assuming the officer would have checked and offered me the best option for rescheduling). Same time i did...

Misleading promotional offer

I am a Jetstar Club member and as such receive several promotional emails a week. My eyes lit up when there was an offer of an $80 flight from NZ to the Gold Coast, but when I tried to book two seats for my son and myself, the price changed to $155 each. I queried this by online chat. The operator first of all agreed that I should be able to book two seats for the price of $80 each and asked if I had tried a different browser. I told him I had even tried a different computer!

He then put me on hold and came back, having obviously consulted with someone, and said that the price...

GST charged on international in-flight drinks

Jetstar's website says "Card charges on flights which operate solely within New Zealand will be in NZD. All other flights will be charged in AUD. Prices on Australia and New Zealand domestic flights are inclusive of GST. No GST applies to purchases on international flights."
https://www.jetstar.com/au/en/help/articles/what-will-be-available-to-ea...

Despite this, when we purchased a couple of drinks on our return flights between NZ and Australia, the electronic...

The flight delay from hell

the jetstar flight was due to leave march 5, @ 10.30am from Proserpine QLD. Boarded the plane only to be told that a bird had hit one of the nav lights and everyone will need to disembark and await further instruction. An announcement over the loudspeaker "we regret the any delays and are attempting to fly an engineer from ( wherever) to inspect the damaged light. An hr later next announcement "flight has been cancelled as we are unable to get an engineer here until tomorrow.
So..100 plus passengers line up again to have further instructions explained. the flight has been...

Falsely told I would be reimbursed after flight cancellation

My flight from Melbourne to Sydney was delayed by over five hours, during this period I waited patiently at the airport. Finally we were told the flight was cancelled and despite it being early afternoon, the attendant told me that there were no flights available and that I had no choice but to be booked onto a flight scheduled to leave the following day. I was told by the male flight attendant who rescheduled my booking that JetStar would reimburse my transportation costs from the airport. I was advised to take an Uber from the airport and then click the reimbursement button to get a...