Jetstar Complaints

I was told my flight was cancelled so i rebooked on another airline for the following day only to find out my original flight was still scheduled and flew as planned, nearly $1000 spent on new flights accommodation and transfers, wont be flying jetstar again.

Firstly, we were not aware that the “manage booking” online service wouldn’t work once the check in is open. We wanted to add more baggage online but it wouldn’t allow so even though there is no such policy
In jetstar to clearly state that passengers cannot manage booking online two hours before departure. Fine, at last we were charged $25 per kg and paid about $175 in total. But this is not the worst, the check in operator charged us without telling us our baggage would not be loaded onto the flight (JQ212 from Auckland to Melbourne) and we only found out after we landed and waited...

Booked to fly for family reunion after 3 years of waiting post pandemic. In for total disaster. Jetstar has cancelled flights not once but twice on two consecutive days from Melbourne to SIngapore. We had connecting flights with other careers and had to reschedule them twice by paying hefty sum. There was ruthless response from customer care that they will not make any reimbursement for charges incurred because of this total mess. The customer care given was highly unethical. Cancellation of day 2 flight was not even informed until the arrival of airport to the check-in counter.

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- On October 15th, we were due to fly home from Bali at 2pm. Our path was meant to be Bali, Stopover in Melbourne, then Auckland. After checking our bags and waiting at the airport, Jetstar sends a notification to say that the flight has been cancelled and moved to the next day at 7am. That means we are stuck in Bali for a night. This also means we will miss our connecting flight which was due to leave later that day in Melbourne.
- We gather at the Jetstar check-in area and pick up our bags which had to be taken off the plane, this took forever as there were 2 staff using one...

Recently returned from Bali to Melbourne on a Jetstar flight and the experience was a very unhappy one.
1/. Day before due to fly out received email advising the flight had been rescheduled and would be departing 24 hours later “because of crewing requirements”
2/. Flight departure time was then changed THREE times, eventually flying out three hours late.
3/. Owing to a serious medical condition had treated myself to a Business Class seat and when requested a second sachet of pretzels was advised by staff member that unfortunately Jetstar only supply sufficient for one...

Just found today the my family return flight from Tokyo was cancelled without reason. No communication was had. I booked the flight way back in April 2022, and there is still 4 months to the date in January. Plus they changed our direct flight from Gold Coast to Tokyo, now we have to stop in Cairns. I am so annoyed how there was no commination or real reason why the cancelled the flight. Anyone having this trouble now?

I booked flights from Helsinki to Adelaide return through Qantas. Had no issues with either Qantas or Finair during this booking but Jetstar are a nightmare.

Flying to Adelaide Jetstar lost the baggage in Singapore. I was without clothes for 12 days of my 23 day trip. There answer was just buy the bare necessities that you need and we will reimburse what you needed once we know if your bags will turn up. The case file is woefully incomplete (not even a description of my bag which I submitted verbally 3 times and in writing twice) and the only reason they even found the bag was...

Hello! I just went on the Jetstar website to confirm our flight dates for a holyday in Thailand. Unfortunately, Jetstar is the only convenient way to fly direct to Phuket from Melbourne so we reluctantly booked the tickets back in June to fly at the end of November. My wife just asked me for the exact dates so I jumped on the Jetstar website and was a little surprised to see that our return flight had been cancelled even though I hadn't heard anything from anybody. so I begged Jess to chat to a human and after some time I did hear a ping to tell me someone was available to chat with me....

I bought direct flights from Adelaide to Hobart in September as part of a highly advertised sale. Three weeks later, I logged into my Jetstar account to find that the flights had been changed. Jetstar did not contact me to advise there had been a change. Both flights were changed from direct flights to two seperate flights each way with a stop over in Melb. The return flight went from a 1.5hr duration to over 8hrs (with a six hour gap between arriving and departing Melb). I contacted Jetstar and was told that the flights had been changed due to staffing issues yet the same day they...

On August 23rd, the ground crew doing the boarding was highly unprofessional and incompetent for a flight from Penang to Singapore. We were told that the flight was fully booked and only 1 piece of carry-on luggage was allowed. This is fine if the definition of what constitutes a carry-on is clearly defined and enforced. In our case, we had a normal cabin trolley, a small bag carrying a medical device, a ventilator for sleep apnea, and a sling pouch bag where I put my wallet, passport, boarding passes, eye-drop and envelopes from hotel/rental car. For perspective, this pouch bag is...

I booked a flight to Auckland from Wellington to catch a Qatar airways flight to India.
My flight was scheduled to fly at 9.15 pm on the 27th of August- Saturday.
I got a notification on the Jetstar app saying that the flight has been delayed and will now fly at 9.35 pm instead. I promptly checked in online which meant that I could drop off my baggage by 9.15 at the latest (30 mins rule for online checkins).

I was at the counter at 9.10 pm but there was absolutely no one around. I left my luggage with a friend of mine and managed to get through to the jet star counter...

Hi, we were travelling from Melbourne to Gold Coast and back as a group of 6 Adults, 2 toddlers and 1 infant. We were travelling first time after Covid for a holiday with our infant who had never been on a flight. After a pleasant and tiring trip we were just trying to get back home. We had checked all our lugged prior to boarding and ensured we were below weight. Our combined allowed weight was 56kg (7kg * 8) and our total baggage was 54Kg. We were weight-checked by ground staff at the gate before boarding the flight from GoldCoast to Melbourne. They advised we need to have everything...