Jetstar Complaints

Now, I book a $90 dollar flight with return to Tasmania. I'm on quite a low income so I was looking for the most affordable option. However, it doesn't look like I will be making the flight, due to unexpected circumstances at work. I was aware that you cannot get a refund on the cheap package, however, I did not realise that to reschedule cost $60 dollars. Including the return flight, that's $120. I could book a new flight for less than that. For some this is an insignificant amount, but without that I go a week without petrol. I've thought about letting someone else use the tickets, but...

I booked a return flight to Sydney from Brisbane, 3 weeks in advance for a very important event, for my son. The day before, in the afternoon, I receive the usual (Ahead of your flight and so on). 6 hours before departure I received a text on my phone (Your flight has been cancelled sorry but go to this website and check your options. When I went on their website, they requested a 10 digit number. I entered every group of numbers on the booking document but unfortunately it was not one of them. I even tried to talk to a real person but I did not have the 10 digit number for me to talk to...

i had the misfortune to see off my nephew at Sydney airport and had a gross and horribly rude and ugly person on the counter call Jean or Jane, some old cranky woman about 60 with dirty blonde/brown un washed hair in a nana bun with glasses. She spent most of her time talking across the counter with some other person with short grey hair, these people need to attend a course in good manners and customer service. Then to top it all off , we overhead some male who looks like Count Dracula except has a heavy Eastern European accent who was equally rude to an old lady travelling.
Where...

I checked in last night and no boarding pass on my phone today when I was at the gate??
It says here on their stupid website that I have to go back to check in at the counter. They said I have checked in but was late for the gate.
Why? BecauseTHEIR LOVELY WEBSITE told me to.
And an extra $75 to get on another flight. Beauty!

I am from WA and in 2020 I went to visit my family over East . COVID hit and I had to cancel all of my plans... ir more like all of my plans were cancelled for me. I was taking my grandson to the Gold Coast.

I was flying JetStar (1st mistake) they cancelled my flight because of COVID then they sent me a voucher so I could recoup the funds. Great.... right.... Nah.. they then sent an email telling me the "system" accidently reimbursed me two vouchers (2nd mistake) ... 1 would be voided the other would be active.... Well.... I went to claim my airfare today and nearly all of the...

Threatened with removal for saying I was going to place a complaint!

Forced to board in TORRENTIAL rain. I asked for a towel and complained about the care for Jetstar’s customers that it was too much to walk in torrential rain for 50 metres and then wait outside the plane door in the rain whilst boarding passes were checked (again they had already been checked at the outer gate).

People were slipping onto each other, some people were running and jostling to get out of the rain quicker - it was very dangerous.

It is important to note the plane DID NOT need to board as...

Firstly, DON'T bother trying to phone Jetstar! It's so easy to fob you off, and even if they were to give you 'lip service' you have NO record of it. Business should only be done in writing. Yes, writing to them may not get you anywhere, but at least you have a record of their 'customer neglect'. The only way I got written responses that even remotely related to my issue, was through Airline Customer Advocate in Australia. But I must say they did little to be an 'advocate' for the customer; they really just act as a go-between to pass messages to and from Jetstar. But I believe Jetstar is...

There once was an offshoot of Qantas,
With fees hidden well do they haunt us.
Jetstar baggage police,
Have a mandate to fleece.
Then respond to complaints just to taunt us.

Maybe it will carry more weight if we document our concerns in some catchy limericks?

I had a similar experience over a few attempts speaking with their call centre. I needed to change the name of a passenger and for that I had to pay for another, more expensive ticket, which I told them I wasn’t very happy about because I’d paid insurance to be able to make changes but was told I couldn’t. Both times I was asked to hold multiple times for no specific reasons firstly over a period of half an hour the second time over a period of 1 hour. Both calls ended with them saying they couldn’t hear me and then them hanging up abruptly.
In the end I tried to change my booking...

I have booked 6 different flights over December/January recently from Melbourne to Newcastle and Cairns, all were booked for around 11am flights as we have a baby and a toddler and can get them to sleep around that time. We paid extra to get these times over the cheaper 6am flight so we didn't have to wake them at 4am.

Jetstar has moved 3 of the flights so far to the crappy 6am slot without any compensation to the premium we paid over the cheaper flight. Not only that but all the afternoon flights have now tripled in price!

I have just been on the phone with Jetstar for the 4th time regarding a return flight from Adelaide to Sydney and back in late February 2021. The 2 shows we were going to attend have unfortunately had to cancel the shows due to Covid restrictions.
Every time I have called they tell me that because the flights are still going they will NOT issue me with a voucher so can go to the rescheduled even. They tell me to wait a few weeks and then call again as the options may have changed.
Today I was told that Vouchers probably will not be offered but I could change my flights for $55....

We recently flew with Jetstar on a returned trip Brisbane - Cairns.

I understand airlines have had it tough during covid shut down however I cannot understand how we and many other passengers were seated with strangers in a row of three and in your announcement you reminded passengers to observe social distancing while passengers are making their ways into terminals.
That is a laugh out loud right there. We were just in a row of 3 with someone we didn't even know and you tell us to observe social distancing. How hyprocratic is Jetstar????? BAHAHAHA.
On the way to Cairns...