Latest Complaints

No basic human rights

Jetstar did not Provide notice to us BEFORE we flew from Melb to Darwin , that NO food or drinks can be purchased on onboard due to COVID. So passengers and children on board had to starve for 4 hours with no water. It all had to be pre-purchased but no was one told!...Read Complaint

Repeated Staged Hang Up

Jetstar phone staff have put in place a "staged hang up" for customers insisting on a refund such as myself.
I asked to speak to a manager after I was refused a refund. They put me on hold and continued to come back saying “The manager is still busy, am I happy to wait?
I continued......Read Complaint

Slater & Gordon Class Action for Refunds/Vouchers after Jetstar cancels flights.

I booked a return airfare from Tasmania to Melbourne in February 2020, the flight was for the 7th September 2020 returning the 10th. Last night the 4th August I get an email stating that Jetstar had cancelled the flight due to Covid. They sent a link to receive a voucher which is useless to me......Read Complaint

Popular Complaints Today

Can I use your logo please?

Hi DON’TFLYJETSTAR I am writing to ask if I can use your logo on a t-shirt please?

I too have been through the Jetstar bull#$^t process of trying to get decent service from them and once again they failed miserably.

No service, no compensation, no apology… just crap over and over from them.

To say I am pissed off is an undertatement!!! I have already voted with my feet (I will never fly again with them) and now I would like to vote with my clothing! Lol. I have therefore bought a Jetstar t-shirt and will have it professionally modified and then wear it every opportunity I can....Read Complaint

Cancellation due to family illness

Our daughter has had a relapse of her mental illness and as her carers we need to cancel our 3 return flights from Melbourne to Sydney.
The official response is NO REFUND.

The flights are still over 2 weeks away so they could still fill the seats.

Daylight robbery!!!!

......Read Complaint

No help from call centre

I was trying to book a flight on my IPad but the website wouldn't show the destinations drop down list. I had to ring the call centre to see what was wrong and they said to use a pc as browser on iPad sometimes didn't work. I said don't have access to a pc so they said ok we'll book you for a $50 fee. This is not way out there as a complaint but couldn't they just once say ok it's not your fault and will take just a few minutes to fix without trying to screw you at every possible opportunity?...Read Complaint

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Worst Destinations

Australia-Melbourne - Tullamarine
Indonesia-Denpasar (Bali)
Australia-Gold Coast

Worst Origins

Australia-Melbourne - Tullamarine
New Zealand-Auckland

Latest Comment

Shame on Jetstar we booked flights to fly from Sydney to Darwin we were going to fly out 11:00am on the 1/10/2020. My dad tried to do something over the internet to do with them he waited for over two hours as he had to talk to them. Just for them to turn around and say that flight has been...Read more

Latest Jetstar Travel Alert

Last Updated: Thu 06 Aug 2020
Jetstar Japan Updated Travel Information (2020 August 6) Last Updated: 06/08/2020 06:35 AM General Information Please click here for COVID-19 related information, including travel restrictions, how Jetstar Japan is keeping you safe during this time, and our correspondences to the situation. Suspended flights Jetstar Japan has suspended some of its services as below. In each page, options are available for impacted customers. - Domestic routes: Please click here for more details UPDATED -...Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Booked a flight with Jetstar over the 2019 Christmas period? You may want to a have some sort of contingency plan as Jetstar ground crew, baggage handlers and pilots expected to strike in the weeks leading up to Christmas, specifically between 13th and 20th December according to the Jetstar travel alert on the strike.

Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

Most popular Jetstar complaints ever

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint


I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint