Latest Complaints

How to screw over a family trip ?! - ask the experts- Jetstar!

How to screw over a family trip ?! - ask the experts- Jetstar!
Due to industrial strikes scheduled to start 2nd week of December 2019, there was a chance that our pre-booked holiday flights to Phuket, Thailand, could be cancelled so we decided not to take the risk as we were travelling......Read Complaint

Yet another delay...

My wife and I have just wasted FOUR HOURS of our time at Hobart airport for a flight that was supposed to leave at 1:30 pm.
Saturday 17th January. That flight is now scheduled to leave at 17:45. and each time we look at the departures board, it seems to increase by 15 minutes to half an......Read Complaint

deathjetstar discriminates on passenger with FAA approved medical device broke it & passenger nearly lost his life from it.

i shall make it short. Jetstar enough discriminating customers who require essential FAA approved medical equipment that under all aircraft guidelines meets the requirements the medical device can be brought on as carry on luggage as on your own website and that of Qantas.

You nor your......Read Complaint

Popular Complaints Today

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

How to screw over a family trip ?! - ask the experts- Jetstar!

How to screw over a family trip ?! - ask the experts- Jetstar!
Due to industrial strikes scheduled to start 2nd week of December 2019, there was a chance that our pre-booked holiday flights to Phuket, Thailand, could be cancelled so we decided not to take the risk as we were travelling......Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint

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Worst Destinations

Australia-Melbourne - Tullamarine
Australia-Sydney
Indonesia-Denpasar (Bali)
Singapore-Singapore
New Zealand-Auckland

Worst Origins

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
Australia-Brisbane
New Zealand-Auckland

Latest Comment

feel free to make contact where we can assist all those with mobility issues or medical needs where deathjetstar have discriminated upon them. It is the last straw for them as we will not stand to watch a so called Australian airline take others right to there needs.Read more

Latest Jetstar Travel Alert

Last Updated: Tue 14 Jan 2020
【ジェットスター航空】年末年始期間中のご旅行について 更新日時: 2019年12月23日 02:08 JST いつもジェットスターをご利用いただきまして誠にありがとうございます。 先般の争議行為により一部運航便が欠航となり、お客様に多大なるご不便、ご迷惑をおかけしましたこと、心よりお詫び申し上げます。 The Australian Federation of Airline Pilots (オーストラリア航空会社パイロット連盟)からは 12 月 21 日から 1 月 3 日までの間、また、 Transport Workers Union (全豪運輸労働者組合)からも 12 月 20 日から年始期間は争議行為を実施しないとの連絡を受けており、年末年始期間は平常通り運航する予定です。 2020 年 1 月度の運航スケジュールについて 1 月以降、争議行為の可能性があることから、ジェットスター航空が運航するオーストラリア国内線を一部減便することといたしました。減便する運航便は、振り替え便が多数ある路線において実施する予定です。 減便予定となる運航便をご利用のお客様には、...Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Booked a flight with Jetstar over the 2019 Christmas period? You may want to a have some sort of contingency plan as Jetstar ground crew, baggage handlers and pilots expected to strike in the weeks leading up to Christmas, specifically between 13th and 20th December according to the Jetstar travel alert on the strike.

Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

Most popular Jetstar complaints ever

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint