Latest Complaints

No "Paid for" Meal Supplied

Flight from Denpasar to Darwin was two and half hours late and then the meal we paid for wasn't delivered. Told I should have come up the front and complained earlier. What happened to the list of meals for people they used to have? Jetstar put every other airline out of business on the......Read Complaint

Fined $60 for Child turning 12

I was fined $60 because a child with me turned 12 between the booking and the flight, even though the cost of a child is the same as an adult....Read Complaint

Chase up your own Lost Property - it is often there!

Left an item on a a JQ flight on Sunday. Lodged a lost property claim. Outcome of my case 07254615 via JQ email today at 1500 - “unable to locate your item blah blah”. 2 hrs later: Text from my QF hostie mate who chased it up personally at Brisbane airport JQ Lost Property and lo and behold......Read Complaint

Popular Complaints Today

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

No "Paid for" Meal Supplied

Flight from Denpasar to Darwin was two and half hours late and then the meal we paid for wasn't delivered. Told I should have come up the front and complained earlier. What happened to the list of meals for people they used to have? Jetstar put every other airline out of business on the......Read Complaint

Worst Destinations

Australia-Melbourne - Tullamarine
Australia-Sydney
Indonesia-Denpasar (Bali)
New Zealand-Auckland
Singapore-Singapore

Worst Origins

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
Australia-Brisbane
New Zealand-Auckland

Latest Comment

Qantas are no better. Talking to a young couple with a baby in Denpasar airport where they had booked on Jetstar and then got an email to say their flight had been delayed by nine hours. Rebooked on Qantas and it was four hours late leaving.Read more

Latest Jetstar Travel Alert

Last Updated: Tue 16 Oct 2018
コールセンターへ連絡がつながりにくい状況について 更新日時: 2018年10月16日 04:25 JST ジェットスターをご利用いただきありがとうございます。 現在、コールセンターへのお電話およびライブチャットがつながりにくい状況が発生しております。 お客様にはご迷惑をおかけして申し訳ございません。 特に18:00~21:00の時間帯はお問い合わせが集中し、対応までにお時間をいただいております。14:00~17:00の時間帯は比較的つながりやすくなっておりますので、この時間帯にご連絡いただくか、欠航便の振替および払い戻しはお客様専用の予約管理画面から行っていただくことができますので、こちらをご利用ください。 お客様がご予約の際に登録されたEメールアドレスにジェットスターからのお知らせが届きますので、そちらに記載されたURLもしくはPCサイトの「 予約の確認/変更 」画面から予約管理画面にログインできます。お手続き方法は こちら からご確認ください。Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Jetstar is now hitting parents carrying babies with another charge.
The charge is $30 to have a baby sit on their lap, and $50 on Trans-Tasman or international flights.

Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

Most popular Jetstar complaints ever

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint