Latest Complaints

Carry on bags

At a loss to know how bags weighed and tagged as ok on one flight suddenly gain over 3kgs on the next flight. Then they want to charge $60 to upgrade your ticket. I packed and weighed very carefully to avoid any issues evan wore heavier clothing on return flight. So bag should have been......Read Complaint

Direct Flight From Sydney to Phuket Cancelled

We had booked flight with JetStar JQ 27 3.10 pm on 30/April/2019 many months before so that we could fly directly to Phuket from Sydney. Guess what, it was cancelled at 2am in the morning on the flight date due to "Engineering Requirements" . Woke up to receive the terrible message. Tours and......Read Complaint

Cancelled flight after hour on tarmac and refused refund 15/3 auckland New Plymouth

After 45 mins on phone and two online chats three emails to exec unanswered Still out of pocket $408 for flight cancelled. Although terms say flights will be transferred or reimbursed there seems to be no credibility in offer. Had customer services contact me asking if I’d recommend Jetstar and......Read Complaint

Popular Complaints Today

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

5 Minutes Late to Check-In

I type this as my flight JQ286 has left literally minutes ago- without me.

I arrived 5 minutes after the check-in time and walked to the self check-in counters, only to find that the flight was no longer on the screen. I walked up to the Jetstar counter and asked if they would be so kind as to check me in- I was told that I was "5 minutes late" and that the next available flight would be at 4pm (my flight left at 6:55am, I was at the airport just a couple of minutes after 6:25am).

I had to spend over 300NZD to purchase a last-minute flight with Air New Zealand....Read Complaint

Jetstar's response to my request to explain why their airport scales are inaccurate

A while ago there was a complaint on this page from a Jetstar Passenger who claimed that her suitcase weight differently on 3 separate Jetstar airport scales at Phuket Airport. This doesn't come as a surprise as we are dealing with Jetstar here but obviously is of a major concern. Jetstar may be......Read Complaint

Worst Destinations

Australia-Melbourne - Tullamarine
Australia-Sydney
Indonesia-Denpasar (Bali)
New Zealand-Auckland
Singapore-Singapore

Worst Origins

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
Australia-Brisbane
New Zealand-Auckland

Latest Comment

thieves is the only word I have for jetstar. Long story short, lost bag found and was told everything was in the bag but when time to collect the wallet with cash was missing. Jetstar claim is not their responsibilities, but it was found and registered as having all items then the wallet was...Read more

Latest Jetstar Travel Alert

Last Updated: Thu 18 Apr 2019
ゴールデンウイーク期間中のお願い 更新日時: 2019年04月18日 01:24 JST 平素よりジェットスターをご利用いただきまして、誠にありがとうございます。 ゴールデンウイーク期間中は空港内(チェックインカウンターや保安検査場)および周辺道路・交通機関が大変混雑しますので、お時間に余裕をもって空港にお越しくださいますようお願い申し上げます。 ジェットスターの国内線搭乗手続きは、出発時刻の2時間前(自動チェックイン機は3時間前)、国際線は出発時刻の3時間前(ジェットスター・アジア航空、ジェットスター・パシフィック航空は2時間前)から開始します。オンラインチェックインは出発時刻の48時間前から、国際線で出発時刻の2時間前、日本国内線で出発時刻の35分前までご利用いただけます。国内線をご利用で、お預けになるお手荷物がないお客様は、スマホで印刷いらずの搭乗券Star★パスを利用すれば、直接搭乗ゲートにお越しいただけます。オンラインチェクインに関する詳細は、 こちら をご覧ください。 尚、お荷物のお預け並びにカウンターでのご搭乗手続きは、国内線は出発予定時刻の30分前まで、国際線は、...Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Jetstar is now hitting parents carrying babies with another charge.
The charge is $30 to have a baby sit on their lap, and $50 on Trans-Tasman or international flights.

Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

Most popular Jetstar complaints ever

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint