Latest Complaints

rex airline

hey Ray can some one explain to me how Rex Airline can take over $1000.00 for 4 people traveling to sydney return back on January10 and now we cant travel - covin19 and we want to travel next May hopefully when all over and they tell me fare is only good for use 12 month from first purchase. we......Read Complaint

12 hr delayed flight and lost baggage

I had a flight from Perth to Bali and Bali to Singapore on 21 March. There was no issue on the flight from Perth to Bali. However, I had a lot of issues with the second flight back home. The plane was supposed to leave at 10.45pm on 21 March. An announcement was made, telling us there is a delay......Read Complaint

Would have been stuck in Ho Chi Minh City during coronavirus

Hi,
I have just returned from a holiday in Ho Chi Minh City. I booked a return ticket on Jetstar last year. Flight over went without any issues apart from not being given a food service during the 8 hr trip. I had to ask the flight attendant for some food.
Anyway, daily border......Read Complaint

Popular Complaints Today

Send an email to Ray Hadley

Ray Hadley who is on Radio 2GB hates Jetstar. He has had countless complaints about them. He isn't backward in coming forward when it comes to saying how much he dislikes them. He too has had bad experiences and vowed never to fly Jetsucks again.
www.......Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Full refund from Jetstar

Just tried cancelling my return trip from Cairns to Bali with Jetstar as travel advice is now at level 4.

When I followed the prompts on Jetstar it took me through the hoops and provided the following refund:

Payment Amount $424.27AUD
Amount Paid $424.27AUD
Refund......Read Complaint

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Worst Destinations

Australia-Melbourne - Tullamarine
Australia-Sydney
Indonesia-Denpasar (Bali)
Singapore-Singapore
Australia-Gold Coast

Worst Origins

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
Australia-Brisbane
New Zealand-Auckland

Latest Comment

Was booked CNS - Denpasar 20th Mar 2020, Cancelled on receiving Aust Gov advisory level 3 - not to go to Bali. Asked Jess for voucher for a later date, was told that Jet star could not do that was offered rebooking on a flight Jan 2021 at an additional cost of $1500. I turned that down, and instead...Read more

Latest Jetstar Travel Alert

Last Updated: Fri 03 Apr 2020
【ジェットスター航空】 国内線および国際線におけるフライトスケジュールの一部変更について(4月1日更新) 更新日時: 2020年04月01日 09:25 JST ■オーストラリアへの帰国をご希望のお客様 新型コロナウイルスの感染拡大を受けて、各政府が入国制限を強化しており、お客様のご旅行にも影響が出始めております。現在、外国にいらっしゃるお客様でオーストラリアに帰国をご希望のお客様は、「予約の変更/確認」のページで3月23日以前のフライトに変更(手数料免除)していただくことをお勧めします。変更方法は以下の通りです。 ●フライト変更のお知らせ 先日発表した通り、全国際線に加えオーストラリア国内線の7割、またニュージーランド国内線の6割を当面の間運休いたします。影響を受ける日本を発着する国際線は以下の通りです。ご利用予定のフライトが運休となりましたお客様には、以下2種類のメールをお送りいたします。ご案内は3月19日から順次行いますのでお手元に届き次第ご確認ください。お手元にメールが届かなった場合は、 「予約の変更/確認」 のページにてご確認ください。 1.ご利用便の運休のお知らせ 2....Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Booked a flight with Jetstar over the 2019 Christmas period? You may want to a have some sort of contingency plan as Jetstar ground crew, baggage handlers and pilots expected to strike in the weeks leading up to Christmas, specifically between 13th and 20th December according to the Jetstar travel alert on the strike.

Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

Most popular Jetstar complaints ever

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint