I booked online through Qantas and was redirected to Jetstar. I paid for checked in baggage as it appeared I only was entitled to 7kg carry on. When my flight itinerary came through it was from Qantas which showed it
included 20 kg of checked in baggage. I contacted Jetstar and asked for......Read Complaint
“COVID-19’ related event
The Australian Grand Prix for 21/11/2021 has been cancelled due to covid-19 concerns. I’ve asked Jetstar for a refund or credit voucher of my return flights from Sydney on that day but they said it’s a non refundable fare. I’ve explained that I don’t need to travel......Read Complaint
They cancel your extra baggage allowance that your purchased directly from Jetstar and give credit back to Qantas without telling you
I brought ticket via Qantas point from Adelaide to Melbourne on 18th of May and add extra baggage directly with Jetstar and paid with my credit card. later on I decided change my flight to different time, after i changed my flight i have asked Jetstar online customer service if my extra baggage......Read Complaint
Popular Complaints Today
I booked a return flight to Sydney from Brisbane, 3 weeks in advance for a very important event, for my son. The day before, in the afternoon, I receive the usual (Ahead of your flight and so on). 6 hours before departure I received a text on my phone (Your flight has been cancelled sorry but......Read Complaint
This is my Sixth attempt to get a reply from JETSTAR Not even an acknowledgement from them toall5 emails /lettersincluding one to the General Manager dated18 May2019
THIS IS MY STORY
email dated22 April
I recentlyflew to Sydney return from the Sunshine Coast
A short......Read Complaint
DO YOURSELF A FAVOUR FLY ELSEWHERE
yesterday I was charged $50 excess baggage fee because my wife didn't make the trip (was ill) and the 15kg baggage was allocated to my wife and 7kg hand luggage to my name (ONLY because you cant share luggage)
On the trip from Melb to Syd , I told......Read Complaint
How to add your complaint
To reduce spam, you must connect / login with facebook.
Click the facebook connect button at the top of the page, then you will find an "Add complaint" link here and in the main menu.
Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.
Booked a flight with Jetstar over the 2019 Christmas period? You may want to a have some sort of contingency plan as Jetstar ground crew, baggage handlers and pilots expected to strike in the weeks leading up to Christmas, specifically between 13th and 20th December according to the Jetstar travel alert on the strike.
Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.
Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.
View the F.U.Tube video at: https://www.youtube.com/watch?v=mYZk-0SXbXI
You can take a look at Alan's original video at: https://youtu.be/lizV4okXiEM
Most popular Jetstar complaints ever
After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint
My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint
I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????
(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint
My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint
It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint
I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint
how bloody annoying
I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...
im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.
i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?
are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint
This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint