Booked a flight with Jetstar over the 2019 Christmas period? You may want to a have some sort of contingency plan as Jetstar ground crew, baggage handlers and pilots expected to strike in the weeks leading up to Christmas, specifically between 13th and 20th December according to the Jetstar travel alert on the strike.
If it was me, I would be getting a refund and booking a new flights on a different carrier ASAP
Here are the main points outlined in the link above:
- Make sure your contact details are up to date: If your fight is affected we will contact you directly via SMS and email as soon as we know so please make sure your contact details are up to date. The best way to do this is via Manage My Booking.
- If your flight is cancelled or delayed by more than 3 hours we’ll look after you: (I would not count on it) You will be offered the choice of an alternate flight or a refund. For customers who have to overnight away from home as a result of this disruption we will also offer accommodation and meals to a specified value.
- If your flight is rescheduled or cancelled you can choose a new one without calling us: Just follow the link in your email or SMS to our Recovery Portal and you can review your flight options.
- You can cancel your travel now and receive a refund online: We understand this industrial action creates uncertainty, and so if you are travelling with us between 13 and 20 December and you want to cancel your flight and make other plans, you can request a refund directly by filling up this FORM.
- Want to move your travel to before December 13? You can contact us to move your flight forward to travel between now and 13 December at no additional cost.
Below is an excerpt from the ABC news report:
"The Transport Workers Union (TWU) said on Friday that about 250 Jetstar workers in Sydney, Melbourne, Avalon, Brisbane, Cairns and Adelaide had voted in favour of taking protected industrial action, which could include work stoppages of up to 24 hours.
In addition, 650 Jetstar pilots, part of the Australian Federation of Air Pilots (AFAP), have also voted to strike.
The decision to strike was taken after the airline rejected demands for better employment conditions relating to pay and working hours."
Jetstar Group CEO, Gareth Evans has published a response to the strike which can be read HERE
A point to note in the article linked to above is the statement "Any customers travelling from 13 December to 20 December can also request a full refund prior to flying."
I suggest anyone with a Jetstar flight booked take him up on this offer which apparently can be taken up via this FORM
i am lucky i did not book
i am lucky i did not book them.the alternative thought of losing a full day of work and having to get the daylink express adelaide to sydney via albury bus/xpt train combo put me off.agency advised me stick with qantas as that is all that available when i booked and i did that.which is just as well
Needs to be a system in place
Needs to be a system in place same as in Europe: flight delay: compensation, even if five minutes behind schedule. Jetstar would go broke in no time with payouts. Surely this is the worst performing airline in the world. Better to pay twice the price for a fraction of any grief. Should be deregistered as an ‘airline’.