How I got a bit of fairness in under 3 hours

Usual kind of rip off stuff.
I went through the agent chat.
After some time I started requesting supervisor.
The chat cut off as I had to go get kids from school.
I came back and tried again using references from past chat. This time I also started mentioning how they were in breach of ACC regulations. I mentioned
Procurement Advisory Notice 4/2020 request I advise the QPP Compliance Unit about it
May I have your supervisors name so I can pass it on to the Compliance Unit?

After this and lots of waiting but REPEATING my request I final got a fair outcome. (Fair minus 3 hours of my time but I know that is a good result when dealing with JS)

Guys if your reading this, and comment, rather that just comment, lets share what works.