Lost baggage

hey guys,

7 weeks in to lost baggage. Had Jetstar ring after 1.5 weeks randomly and say they found it. Numerous contact attempts and no one knows about it. i get a response maybe every 7 days to one of 10 emails i send a week. They all say the same thing. I applied for reimbursement and am just getting the same programmed “we are doing our best” “thanks for your patience” “we are still reviewing”.

They are absolutely taking the piss, so i put a claim in at VCAT.

Any luck with this from anyone else?

Australia-Melbourne - Tullamarine
Indonesia-Denpasar (Bali)