Complaint? Don't hold your breath!

Qantas are the parent company of Jetstar. But you'd never know it. Jetstar staff in general terms are arrogant. I have written to them with my complaints but never get a reply. I tried calling, and spent two full hours waiiting. I got through to some Asian country and was told I'd have to write a letter (or at least I think that's what he said because he spoke broken English).
Qantas CEO Alan Joyce used to run Jetstar, so we can only expect Qantas will grow to be just as cheap and arrogant as time goes on. ALAN JOYCE - I am still waiting for a response to my complaint and follow up letter I sent you three years ago about the flight I took to Hawaii. NO RESPONSE.
The only good thing about Jetstar? Is when you're on board and they put over the announcement "We've landed".