My flight from the Gold Coast to Adelaide today was cancelled at the last minute. Im not sure why.
The next flight was not until tomorrow so I rebooked.
This was very inconvenient because I missed my business meeting in Adelaide and lost one night at the hotel I had pre booked.
Jetstars call centre is staffed by Philippine morons with the intellect of five year olds. They told my I could spend $150 on a hotel and $30 on a meal as compensation. The first one told me I could use this when I got to Adelaide.
This sounded a bit strange so I called again. The second one told me that I could not use it in Adelaide only on the Gold Coast.
I live about 40 minutes drive from the airport. I had an idea that I would use it on a hotel next to the airport so I could wake up early and wouldn't miss the flight.
Then I re-read the email terms and they said that you must live at least 50km from the airport to qualify.
Confused I called again. The third woman was the dumbest of all. I had to explain the situation several times speaking very slowly.
She told me to go ahead and book and I would be compensated I shouted at her that id explained 3 times that I live on the Gold Coast. Then she changed her mind and said I didn't qualify for compensation.
Its lucky I didn't book the hotel because it seems there would have been no refund.
After I take this flight it will be the last time I ever fly Jet Star.