I had booked a flight in January 2011 and received an email from Jetstar changing the flight time from 3.50pm to 7.15 am. Whilst there was a click on link to accept the change there was only a long distance number in Australia to call from England. Many times the number did not connect or was engaged. On the main number 0061383414901 I listened to recorded anouncements for 29 minutes before an operator answered on a very bad line. I could hear her but every detail had to be shouted. It turned out there was a flight at 2pm but the email had shunted me onto an earlier flight and at my expense and frustration I could change it to one that I been offered it in the email I would have clicked on acceptance. How I wish I had booked with Virgin Blue