Jetstar lost our childs car seat and after 6 weeks they are still not making payment and we have dealt with more than 6 staff ...

They lost our childs car seat and after 6 weeks they are still not making payment and we have dealt with more than 6 staff who keep stalling and wasting time, excuses, asking for the story all over, forms, faxes lost, receipts, you name it they are trying to use it to avoid paying for it. But itis simple really, if they didn't loose it to start with there would be a problem. The amount of money this company is wasting on administration they could have purchased 10 child seats by now. Scary company to deal with if things go wrong. I wonder if the Jeststar CEO knows of this waste...and the fact they loose luggage.

Domestic