We researched flights and found the ones that suited us and tried to book online. After about 15 minutes going through every question, the system comes back with UNKNOWN ERROR.
We contacted support by phone and they are more than happy to help and after spending another 15 minutes going through the questions with them, they come back with a price $100 dearer. They advise they cannot do it for the online price, even though their system had generated an error.
We went back online and tried again, and surprise, surprise, the price had gone up and we were now able to book the flights with the exact same seats at a dearer price.
Phone support were no help, they just wanted to make a sale.