really bad phone service

After booking two separate flights with jetstar one to melbourne the other to gold coast I received no email confirmation for either flight. I have rung jetstar on four occasions since last friday and consequently have been on the phone for well over two hours with the final call resulting in the jetstar staffer hanging up before our conversation was resolved. Because I didn't get any confirmation I have finally discovered my flight was a day later than I booked for. If I had confirmation I could have done something about it at the time. The infuriating thing is listening to the neverending advertisement for jetstar while on hold.

Australia-Sydney
Australia-Melbourne - Tullamarine