Yesterday (10/5/2019) 8.40pm Flight (JQ527) was cancelled. Received a notification very early (2.06pm). I immediately called them and got to speak to a human around 2.15pm and was offered a flight at 4.00pm. My response was that I was unable to get to the airport in time to catch the flight. I was offered a flight the next morning, I declined again saying that I had to get home that night and that last time I experienced a cancelled flight ( 3 in a 12 month period) I was given a Qantas flight home. I asked if this could be arranged, Jetstar response was that they could not do this because it was not in their "recovery process". This then started what I only term as game of attrition by Jetstar by putting me on hold for inordinately long periods, presumably in the hope that I would give up. I kept persisting, was offered a flight to Melbourne via DARWIN ( I kid you not) which I stated was ludicrous and suggested the person was not aware of the geography of Aus. Eventually after 1 hour and 13 minutes I was offered a Jestar flight at 10.00pm(which eventually departed at 22.25 from the terminal and 22.44 from the ground). When I questioned the person "helping me" as to why I wasn't offered this in the first place a BS answer was given.
My recommendation to anybody contemplating flying with Jetstar is don't; they may offer cheap fares but like a like of things that are cheap, you get what you pay for.
Let me say that the flight staff were really good and I'm sure operating under extenuating circumstances.
An finally to Alan Joyce, concentrate on running airlines instead of addressing social matters, outside of your mandate, and the number of reports like mine may diminish somewhat