we booked on a flight from newcastle to melbourne and return. we then changed the time of the outgoing flights for work committments and were charged $160 which was a bit much i thought, but I paid it and thought that was that.
A few weeks before we were meant to fly, jetstar called to say the flight we paid $160 to change to was being cancelled by them. As there were no other suitable flights times that we could make that day, we had to re-route and fly out of sydney. i then discovered that they were only willing to re-route the out bound fight!!!! they expected us to fly out of sydney and back into newcastle!! hello....how did they think we would be able to get home from the airport when my car would be over 200km away. they eventually used common sence and changed both flights which they called "a gesture of good faith". what a dumb thing to say... flying out of sydney is certainly not convenient to us, and i explained to the chap that if we'd wanted to fly out of sydney, i would have booked as such in the first place.
to add insult to injury, and after many phone calls and letters they are refusing to refund the $160 we paid to change to a flight that dosent exist.
omg wtf