My son booked with these dills to fly to Bali with a mate, gets delayed for 2 days, when he gets to Bali they cannot find his nag for 2 days and offer no help his ho;iday ruined, when you have a problem with Jetstar you cannot contact anyone you get some poor bugger in India on $1.00 a day that knows nothing when you ask for a H/O number you cannot get one you just get a post box address in Melbourne to send your complaint.
So I write a 2 page letter to the Managing Director at Jetstar and register it, that was 4 weeks as of today, still no reply, what a rude cheep crap airline Qantas went down hill from one of the worlds best to one of the worst and it looks like the same overpaid dopes are running Jetstar.
They have one star in their logo and that tells the story fly with a airline that appreciates your business not these cowboys